‎Firmware update failure | SimpliSafe Support Home
Skip to main content
 
berobie's profile
berobie

2 Messages

Saturday, June 8th, 2024 7:49 PM

Firmware update failure

Just got our system.  Base station connected easily to WiFi and sensors.  Keypad and app both indicate a firmware update is available, but update timed out repeatedly.  Any suggestions appreciated!

Post

 • 

Updated 

3 months ago

232

1

berobie

2 Messages

10 months ago

Firmware update fixed - needed to unplug base station, remove all 4 batteries, wait 3 minutes, then reassemble.  

3

travmor

1 Message

Thanks Berobie, your suggestion worked.

Dear SimpliSafe Developers: FIX THIS JANKY SYSTEM!!! I constantly have to hard reboot like this when I want to make updates and also if I lose WiFi connection, it won’t reconnect to the exact same WiFi network unless I hard reboot. I’m so close to ditching SimpliSafe for another alarm provider. 

Like

Reply

10 months ago

scott204

3 Messages

I followed the procedure to update the firmware.  It spun for 8 hours then killed the base station.  It's a brick.  Tried pulling the batteries to no avail.  That was the day before we went on vacation.  We are not happy.

Like

Reply

3 months ago

0

simplisafe_admin

Community Admin

 • 

1.2K Messages

@scott204 we do apologize to hear about this. We see that you got in touch with our Support team, and they've sent out a replacement Base Station. If you need further assistance, please let us know.

Like

Reply

3 months ago

0

SimpliSafe Logo
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

Related Conversations

Loading...

Was this post helpful?