1 Message
Entry Sensor Not Responding
door sensor fails to respond:
have checked
battery
internet
reboot
device passes "three-blink" test
but "not responding" message reappears
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Official Solution
simplisafe_admin
Community Admin
•
1.6K Messages
26 days ago
@mihkel2011 We converted your comment into its own post so we can continue to troubleshoot here. A "Not Responding" error message can be due to one of two things: the Entry Sensor's battery needs to be replaced, or the sensor and Base Station cannot communicate.
We first recommend replacing the battery in the Entry Sensor with a new battery, and then remove the sensor from your system/re-add it to see if that clears the error. You can remove the Entry Sensor from your system in the SimpliSafe® mobile app by going to My System > Device Settings > select [your Entry Sensor] > scroll to the bottom of the page > select X Remove Device. Then, follow the steps in our Entry Sensor installation guide to add it back.
If replacing the battery does not help, try moving your Base Station to a different location that's closer to your Entry Sensor and see if the error message clears. To learn more, see the Entry Sensor Not Responding article in our Help Center.
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