Bought a Simplisafe setup while thrifting

Hey,

I did the same. Bought the device via the Facebook market place. However, now I'm not able to connect. It says it is already registered.

@arbab_92​ If you buy a used system and the previous owner didn't transfer ownership through SS, it will not work. Suggest if it is a SS3 system, and you want to use it, call SS and they will walk you through the process of getting it deregistered and assigned to you. If it is a SS1 or SS2 system, my personal advice, is to throw it out.

Good luck.

BTW, you can go to the main home page, click on "Add to my system" and it will show you  a picture of the SS3 and SS2 base units so you can tell them apart.

@arbab_92 Taking a look at your account, it seems like you reached out to our Support team and they were able to get your system up and running. If you need more help, please let us know! 

@emily_s​ hi I bought a 3rd camera second hand I have added to my simpli safe system (2 other cameras already on system) 

why is it saying only 2 cameras subscribed??

any help appreciated 

tia

Hi Tia, 

We can easily solve this for you if you give us support team a quick call. 
This shouldn't, and very rarely happens, but is a quick fix and shouldn't take more than a couple of minutes on the phone to us. 
https://spr.ly/61217QL1LU;
0800-456-1789

Thanks, 
SimpliSafe Team

@ashb978​ Call support. You are at a dead end if is still registered to someone else and you will have to work through that with SimpliSafe support.

@ashb978 Where are you getting hung up in the setup process? Are you running into a specific error message? If you let us know, that can help us assist you further. 

And as Captain11 mentioned, if you reach out to our Support team, they will be able to assist you in real time.