2 Messages
Bought a Simplisafe setup while thrifting
So while thrift shopping, I bought a donated simplisafe system in a box because I thought it would be an easy way to buy parts and start. I got a base, keypad, sensor, doorbell and camera for a decent price still new in the box it appeared. I took it home and tried to download the app but the base is registered to the person that donated. I have no clue who the person is. I assumed the base was interchangeable and i could buy the extra parts i needed to subscribe but apparently i was wrong. Is there anything I can do or did I make a mistake with Simplisafe?
emily_s
Community Admin
•
3.3K Messages
7 months ago
Hi @PuraVida,
The Base Station and our devices can be sold and added to new accounts. It sounds like the previous owner of this system did not cancel their Monitoring Plan, which means that the Base Station can not be added to a new plan/account.
We would need to cancel that other monitoring plan in order to allow you to set up this system successfully. I've gone ahead and forwarded your case to our Specialist team. A senior specialist will email you soon to help.
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