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Monday, May 24th, 2021 11:18 PM

Batteries for the sensors/keypads

For the keypads i use Good quality rechargeable NiMH batteries. I recharge the batteries every 3 months whether they need it or not.
entry sensors CR2032 watch battery, or whatever check yours first before you buy.
motion and glass break , for the motion i use rechargeable CR123A, The glass break uses the same though I have found that after a few weeks , says low battery low so I bought some Lithium CR123 batteries  just for the glass break sensors.

Community Admin

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5.7K Messages

3 years ago

Hi bjackson1,

Good info! Yep, the key advantage of lithium batteries is that they're good for low-drain, long-term applications. We figured most folks would be fine with replacing them completely if you only need to do it every 3 years or more.

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3 Messages

My CR123 battery did not last 3 years or more!  Need to be able to see in the app the battery level on each device.  Does not make any sense on battery sensors that a user does not see this information.

Community Admin

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5.7K Messages

3 years ago

bschatzow,

Ironically, polling battery levels takes up extra battery power. So the system doesn't do that constantly. But you will get a "Low Battery" warning when the levels are getting close to low.

However, if sensor batteries are not lasting the expected 3-5 years, we might need to troubleshoot - something might be affecting battery performance.
Or if you're getting a "Sensor Error", that means the sensor is failing to check in, which could be caused by other things, like severe physical or wireless interference.
Either way, we strongly suggest giving our Support team a call at 800-548-9508 and we can help you figure it out!

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1 Message

My system did not give me a low battery warning and the keypad died. 

3 Messages

3 years ago

If your answer is true and you do not use polling  how does the system know when the battery is low. I have many battery operated devices ( from other companies sensors, to watches to smart phones), they all have battery notifications. At the very least your sensors should have a way for the user to force it into a mode to check. I never saw the indication that my motion sensor battery was low. I just saw that the sensors was unavailable.

1.3K Messages

3 years ago

I don't believe he said they didn't do polling, what he said is they don't do it constantly.

1 Message

Well, I have also asked for this feature. If your system does polling occasionally, JUST REPORT IT TO US when you get the result, so we can take action. That does not seem too complicated.

I recently had an issue where I had a smoke alarm in a room that we seldom visited. The battery probably went into the beeping stage but we didn't hear it, and didn't see it on my timeline. Then, it was about to fail, it sent a fire signal and the fire department came out.

That would not have happened if you gave us an indication of where the battery levels were.

I would replace mine sooner than later and if I bought them from you, Simplisafe would probably sell more batteries!

Anyway not trying to make trouble because I love SimpliSafe but just asking for more communication about the condition of our systems.

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