Base Station Won’t Connect

My whole system was knocked offline yesterday for some reason and I can’t set anything up again because my base station won’t connect. I have tried all the troubleshooting, unplugging, removing batteries, etc. I can’t do any of the attempts that require the keypad because I had not yet set up my keypad and when I try it needs to connect to the base station, which doesn’t work.

The base station has power and the voice speaks when I disconnect it from power and when I replace batteries/it turns back on. If the issue is that it’s not connected to wifi I can’t reset that anywhere because it won’t connect to my app. I’m extremely frustrated.