Base station randomly chimes

This just started happening this morning at 4am with my system. Never happened before and would not stop. I unplugged it and held it in my hand while it continued to beep. No doorbell, just door sensors. 

@boomerst3​ the original poster mentions a sound that doesn't seem to be one of the typical that the Base Station can produce. But you're hearing the regular Door Chime?

The most likely culprit might be an Entry Sensor that is actually detecting as 'opened'. Perhaps you have a door or window that is ajar. Or one sensor might be set up too far from its magnet, so it's constantly losing contact. If you had your system armed in Home or Away, though, that would also generate a false alarm.

Started hearing the exact same type of chimes from our module the past 2 days.  No one at Simply Safe has figured out an answer to this particular thread?  NOT the doorbell!  Bought the system around August 2021.  White vertical round control module.

Just checked all the door openings and they are closed.  Is this possibly indicating batteries are dead in one or more units?  Has been a year now.  Do they all need to be replaced, sirens and door sensors?

@ronfab1​ the only thing from the Base Station that sounds like a "chime" is the one that happens when a door is opened. Is that what you're hearing?

It sounds like you have a Gen 3 (latest gen) SimpliSafe, and for that system, you'll see a <!> indicator on your Keypad for sensor battery warnings, as well as in the SimpliSafe app. But there's no chime from the Base Station for that.

However, there's also the Smoke Detector and Carbon Monoxide Detector, both of which chirp on their own for low battery. It's a very high-pitched sound, and it comes from the detectors themselves, not the Base Station.

I have  heard people talking couple of times. I'm not crazy.  Happened late at night .  

I am having the same issue. It's in the middle of the night. I heard it say something about a warning but I was awoken out of my sleep so missed it. Then it started making the sound like you hear when a door is opened very couple of seconds. 

@shellimcm100​ This sound you heard, was it a three-note chime? If so, you heard the system's Trouble Signal. The Trouble Signal sounds to alert you about an issue with your system, like if a sensor isn't responding or there was a Base Station battery failure. To stop the Trouble Signal from going off, the system issue needs to be resolved.

If you go to the <!> notification section in your Keypad, it will tell you what the problem is. You can learn more about the Trouble Signal in this Help Center article.

About 1-2 weeks ago my base station started making the three note tune. One of the solutions was to unplug/plug in the base station. Yes, I know this isn’t rebooting the base station but it seemed to work, at least for a day or two. 

When the tune returned a few days later, I checked the key pad and a motion sensor was not responding. I removed the motion sensor from the system and unplugged/plugged in the base station. the tune stopped. 

But this evening, (10/4/23), the tune returned. The system is not armed, all sensors say they're functioning. Is the bases station itself failing? I’m running out of ideas. 

@thomasthehare​ I have the same issue. At first I thought it might be due to updates but it seems completely random, not associated with any sort of system event or at least not one apparent to the user. 

@thomasthehare​ okay so we figured out the noise in question was actually another device near the base station. Sorry for the false alarm on this one

@jericbarg​,

The only chiming noise from the Base Station happens when an Entry Sensor is opened. Could that be it?

If that’s not it, do you have any speakers near your Base Station? Sometimes when a signal comes in and a speaker picks up on it, it can emit a sound. If that’s the case, I would recommend moving your Base Station to a different spot.

I have the same problem. 

@MaestroLM​ We've had the same problem.  We've had the newer system going on three years and last week at 5:45 a.m. was the first time we heard this chiming from the base station.  We did show a sensor was not responding, but we've had unresponsive sensors before without hearing this three note chime - just got a text from SS.  I was also seeing pink (even though SS said there was no such color on the base station status list, but I had it) and then slow flashing yellow.  We replaced the base station batteries to four new (only NiMH rechargeable) ones and have had no other base station colored light issues.  The random chiming could still be a problem . . . only time will tell.

@kmlogan71​

Sorry to hear you're having this problem too.  Ours finally stopped but it's been so long I can't recall the effective fix.  It MAY have been corrected via a software update, but I do remember that it took a few calls to SimpliSafe until I reached a tech support member who was familiar with the problem.  Good luck!

@kmlogan71 and @MaestroLM that three-note chime that you hear is the Base Station's Trouble Signal. It sounds to alert you of potential issues with your system, like if a sensor isn't responding or if there's a No Link to Dispatcher error. When you hear the Trouble Signal, your Keypad will tell you what the system issue is. Once it has been resolved, the Trouble Signal will no longer sound. 

@pgjarv​ are there any speakers near your Base Station? When a signal comes in and the speaker picks up on it, it can emit a sound. If so, I would try moving the Base Station to a different spot or room to see if that fixes this issue.

@busterdawn​ The three note chime you hear is the Trouble Signal, and it is accompanied by its Trouble Light. The Trouble Signal sounds to warn you of an issue with your system, like if a sensor is not responding, or the Base Station's batteries aren't charging.

If you go to the <!> notification section in your Keypad, it will alert you what the problem is. Once resolved, the Trouble Signal will stop sounding. You can also learn more about the Trouble Signal in this Help Center article.

@sweetlife6217​ This sound you heard, was it a three-note chime? If it was, you heard the Base Station's Trouble Signal. The Trouble Signal alerts you to potential issues with your system.

If you look at the <!> notification section of your Keypad, it will tell you what the problem is. After this issue has been resolved, the Trouble Signal will stop going off.

@rmgeorge​ The Trouble Signal notifies you that your system is experiencing an issue with something. It could be that a sensor is not responding, but it could also be something else - like a "No Link to Dispatcher" warning or that interference was detected. 

I would look at your Keypad to see if it is alerting you to another type of error. Once the error is resolved, the Trouble Signal will stop. You can also learn more about that the different issues the Trouble Signal alerts you to in this Help Center article.

@aedjava​ The Base Station shouldn't produce a horn-like sound. When you heard that sound, did you see a notification on your Keypad notifying you of a system/device error? If you hear that sound again, would it be possible to take a recording and comment it here so I could hear it?