6 Messages
Where is my refund, SimpliSafe?! It has been months!
We returned the cameras last year. We still have not received a refund, even after contacting SimpliSafe three times? Each time they have assured me the refund will be processed. Each time NOTHING happens. In addition, I let them know our system is sitting in a storage area. They claimed you can suspend or cancel at any time, but only by phone.I was also told they would give free monitoring for a month for all of my trouble, but that has not happened, either. Every month, they continue to charge my account for monitoring of nothing, since the system has been off and in storage for months! Sick of this company! My only choice seems to be to contact the BBB, and perhaps take them to court for fraud.
emily_s
Community Admin
•
3.4K Messages
10 months ago
Hi @kmmeyer77,
I apologize to hear about this - this certainly isn't the experience we want you to have. I've sent your case to our escalated Support team for further assistance. A senior specialist will contact you soon to make sure you're taken care of, so keep an ear out for their call!
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luvproperties
1 Message
5 months ago
I’m waiting for my refund as well!!!
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michma04
2 Messages
21 days ago
Hello, I am also waiting on a refund for some of the devices I sent back on 10/29. I tried the support chat, however it clearly isn't programmed to handle this type of situation. Is there a way to escalate this?
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hbm713
1 Message
14 days ago
I am also waiting for a refund that I've reached out about a number of times and keep being told it is being taken care of...
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