Where is my refund, SimpliSafe?! It has been months!

We returned the cameras last year. We still have not received a refund, even after contacting SimpliSafe three times? Each time they have assured me the refund will be processed. Each time NOTHING happens. In addition, I let them know our system is sitting in a storage area. They claimed you can suspend or cancel at any time, but only by phone.I was also told they would give free monitoring for a month for all of my trouble, but that has not happened, either. Every month, they continue to charge my account for monitoring of nothing, since the system has been off and in storage for months! Sick of this company! My only choice seems to be to contact the BBB, and perhaps take them to court for fraud.