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Captain

Captain

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6.3K Messages

Friday, February 14th, 2025 3:30 PM

Simplisafe CEO Interview at CES

Interesting reading on the CEO's vision of SimpliSafe (and the security industry's) future direction.

https://www.securityinfowatch.com/ces-show/article/55262326/ces-exclusive-interview-simplisafe-ceo-christian-cerda

Future looks good.

1.5K Messages

8 days ago

Perhaps, I've seen the similar perps run when cameras or doorbells sense motion and say, "You are being recorded" ie; Ring & Wyze etc. I think there's a YouTube feed, TV show , website or something that covers it.

@captain11 we'll have to agree to disagree.πŸ˜‰ I know you're standing on the matter.

Whether it's a human saying it or a camera, matters very little "to me personally" and doesn't cost $49 or $80 per month either.

In addition, feeling safe and actually being safe are two entirely different things.

If a perpetrator decides to ignore both warnings, even with the assumption that both might be calling law enforcement. Then what?

You better be prepared, because you become the first responder. 

Law enforcement takes a few to sometimes several or many minutes. If they come at all what with false alarms being rampant.

And for those, like me who were thrown to the gutter because Simplisafe knows that at present, they just can't fix it for me or for many others.

And/Or aren't willing to fix it or to work with me on what helps with RF penetration.

Outside their core business model I guess, whatever that is. Which I thought according to the article was "every" customer. Of course it's just sales rehtoric anyhow.

I was costing them too much time and money trying to support me. Given, that they did try for a little while. 

And that was before I got my AG involved which ticked them off at me even more.

Since being burned badly by Simplisafe, I personally will never sign with another residential security company. Period! Ever!

🎀 drop.

I can do better on my own, by myself.

Captain

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6.3K Messages

@dlpsr​ As you stated, we agree to disagree. Given your experience, completely understand while I am merrily rolling along with six cameras (soon to be 7 as I ordered my 4th SA camera earlier this week) and did use the Active ProGuard and works as advertised.  What always does bother me, however, is why the different experience in usability and results....along with the dozens of others I know who also don't have any major issues, and those that do one or more, are addressed and gone.

@Simplisafe, a suggestion: While the vast majority of customers go on issue free, a small number (my perception only) have significant challenges and they continue on and on.  Has anyone from product development ever done a deep dive to spend the required time and effort to see what went off the tracks for someone like that?

Years ago the medical device company I worked for had a very, very small % of customers that would encounter a technical issue, not life threatening, but did initiate the needs for in person service. With the cost and effort involved, a cross functional team of 4 was created to visit customer labs that all had this same issue. After just over two months the cause issue was identified and, admittedly a long time, three months later two small redesigned parts were retrofitted and the issue (and cost and negative customer goodwill) went away.

Thanks!

(edited)

1.5K Messages

7 days ago

They already know the causes of the many issues "a possibly, very, very large%, πŸ˜†" of customers have and they're not all equipment related either.

I & more must just be in that very, very, small % & troublesome group you alluded to in their opinion.πŸ˜‰

All they'd have to do is let me have more than one base station (3 perhaps)(I'll buy the extra bases) in my house on one account for the cameras, not be idiots and think that I'd pay for camera videos on more one account in one house.

The outdoor cameras equipment radio frequency design deficiencies are not my fault. They should've asked me if I have walls and exterior brick on and in my normal house.

If I just had indoor sensors they'd not have had a problem with me. I didn't step into the cameras arena, they did.

If as you say all 50 or whatever installs you did, have 5 outdoor and two doorbells, identical home construction, then I could be wrong. But I'm not wrong.

When you spend about $1,600.00 on a security system it should just work. Minor issues, batteries etc. excluded.

If they only & actually work with powered USB cables then I should have been informed by sales, prepurchase.

Otherwise, its been an "almost" totally wasted investment of money, my time & pain & suffering πŸ˜‚.

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