cnhunsdon's profile

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Monday, April 27th, 2026

Inherited system

Hi! 

I just bought a house with a SimpliSafe system already set up. Previous owner does not have the info for the login/pin as they never really used it.

How can I override it to take control of the system and use it?

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2 months ago

@cnhunsdon Can they provide you the safe word? If yes, and you have the serial number, a good start. If not, a bit more difficult but call customer service.  Also, see if the previous owner willing to get a call from SS if necessary. I am sure you can easily understand why SS would take precautions, and as a current customer, I am very glad that they do. Don't want a stranger calling SS and handing over access to my system. BTW, if SS3, okay but if SS1 or 2, junk it and get a SS3. You can get one for a very good price at Costco, and even better when they are on sale.

Good luck and post your outcome here if you get a chance.