2 Messages
Hallway Keypad triggering alarm when in off mode
This morning the Hallway Keypad has triggered the alarm three times when the alarm is in off mode?
There is no warning on the keypad that the battery in the keypad or any other device is low and all the devices appear to be normal.
Thanks, Richard
Sav_SS
Community Admin
•
44 Messages
8 hours ago
Hi Richard,
Have you checked if the Panic Button on the top right of the Keypad is:
1. Enabled
2. Potentially being pushed / stuck?
If the Panic Button is what is causing the alarm (which is the only option for an alarm trigger from the Keypad), I would suggest disabling the panic button function.
You can do this in the App through Device Settings -> Keypad.
If the above does not resolve, as a temporary measure, you could remove the Keypad from the system via the App. Device Settings -> Keypad -> Scroll to the bottom and remove.
These suggestions are for immediate support, and further troubleshooting should be taken with oursupport team.
0800-456-1789
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