‎Customer Service Chat Funtion? | SimpliSafe Support Home
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T
tonymlake

1 Message

Monday, January 6th, 2020 4:05 PM

Customer Service Chat Funtion?

Hi,

I need to reach customer support but hate the phone. Is it true that there is a chat function? If so, how do I utilize it?

Thanks

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Updated 

9 days ago

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414

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coltmaster1

2.8K Messages

5 years ago

It was only available for about 2 weeks, a couple months ago.  True to form, whenever SS thinks of something good and decent, they soon take it away (or screw it up).

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jbouknight_01

2 Messages

5 years ago

I got the Starter Kit for a Christmas present. It was ordered from SimpliSafe by my daughter.

When I go to activate it, it says the Base Station is already active.

Is it linked to my daughter's email address (account)? If so, how do I get it switched to its available to me?

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whoaru99

1.3K Messages

5 years ago

Look in the account where it is currently activated to see if there is some way to deactivate/remove/move the base.

If you don't see anything like that then, unfortunately, you'll probably need to call in.

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smsudano

2 Messages

4 years ago

The password reset is not working.

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smsudano

2 Messages

4 years ago

I need assistance. Please contact me. The password reset does not work.

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captain11

Captain

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6.1K Messages

4 years ago

@smsudano SS does not monitor or actively moderate the forums. Suggest you call them.

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joseph_mcinerney

2 Messages

2 years ago

How do I get an alarm verification certificate for my insurance?

This comment has been converted into a post

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pauldiflauro

2 Messages

9 days ago

Hi. I just factory reset my lock after upgrading the firmware and it seems to be working so far

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