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Captain

Captain

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6.2K Messages

Thursday, October 24th, 2024 1:46 PM

Click to Cancel, The FTC, Industry Groups and Simplisafe

Below is a link from The Verge:

https://www.theverge.com/2024/10/23/24278020/ftc-click-to-cancel-subscriptions-rule-lawsuit-telecoms-security-advertising-groups

No one will be surprised (and if they are they shouldn't be) that the telecom, internet and home security groups that represent them are now in court suing the FTC. on the hopefully soon to be "Click to Cancel" regulation. 

I have to ask if this group, and its members, were born stupid or just naturally practice at it?  Comcast, ADT and Sirius Radio, and Chicago Tribune are only several of the larger number of companies I don't, and will not under any circumstances, do business with.

 

For my own concerns about security, I want Simplisafe to offer alternative processes to click to cancel, and "lock my monitoring account" so I have to provide my safe word and a unique six digit pin, but that's my choice. Simplisafe should allow click to cancel for customers who want it.

Simplisafe, since you are a member of this group,  how about a public statement on where you stand on this? Not hard or time consuming, and should take less time to compose and post than to drink a cup of coffee and eat a donut.

Now end of week 2. Any progress on your position of "Click to Cancel" and provide a more secure alternative for customers that want it? Are you part of the suit?  Possibly the Verge will do a follow up article.

Thanks!

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1.3K Messages

15 days ago

It's a legal matter, they "may" be a litigant and regardless, will probably never comment, other than to say no comment.πŸ˜‰πŸ˜

6 Messages

15 days ago

Good request! I would like to see something like this as well.

I agree, every time I hear Comcast, ADT or Sirius - as well as many other company names I either grab a bucket of popcorn or just run away - depending if I'm just watching or in danger to be in contact with those companies!

Hearing a statement from SimpliSafe on this would certainly be interesting - as long as it doesn't turn into corporate blabla

737 Messages

13 days ago

" how about a public statement on where you stand on this? "

First, HAHAHAHAHAHAH.

Second, they were pretty clear about their stance regarding following the law in comments made in this thread:

https://support.simplisafe.com/conversations/monitoring-service/cancellation-of-monitoring/628d320c5c183c026e20762a

Don't get me wrong, I'd love to see them respond that they're going to give us an option to cancel online but we've been hurt before, haven't we? :)

Captain

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6.2K Messages

@worthing​ Interesting reply from Davey two plus years ago. It must have taken SS MarCom dept weeks to write that one up. I still have the "glass half full" attitude that Simplisafe will remember their roots (ie when the founder and his wife designed and built systems on their kitchen counter)- and do what is in the best interest of their customers. Standard "click to cancel" for customers that want it (and will tolerate the "risk" as SS puts it) and for those like me, offer enhanced security by calling in and providing a safe word and PIN).

Simplisafe, here's a question for you: Why do I not own one Apple product in my house? Why do my children, many relatives and people I know don't own any either?  Several reasons but the main one goes back to me walking into an Apple Store with my then brand new iPhone 4 and asked 1. when will the patch be available for your flubbed Verizon models (I was told by a "genius" there was none and then I had to show him the Apple bulletin on a MAC in the store) and 2. When would Apple allow me to download an app to avoid SPAM and he replied NEVER as Apple had to protect me from myself.  I am now on my 4 Pixel phone.

Get my drift? Awaiting your reply.

1.3K Messages

It's in the 5th circuit, thanks to ESA and Cable type companies etc.

Also in the 11th circuit, thanks to the Chambers of Commerce of a couple of States, so far, presumably representing their member companies who like negative options and $retention departments$.

And have all basically said, we the people are too stupid to know what Cancel means. Insulting actually.

I'm X'ing (AKA lobbying) 😁 like crazy for Congress to get it passed into law and overrule FTC rules and the courts entirely. (Barring Supreme intervention) (Why not? Time on my hands.) (long row to hoe though πŸ₯±πŸ˜©πŸ˜«πŸ˜΄) πŸ˜‚

Change can happen. For the majority of people who want it to anyhow.πŸ˜‰

(πŸ’ͺ To all those companies)

The other thread and many others like it, is a pretty good description of canceling and actually being put under duress. Lol (bantha poodoo) IMHO.πŸ˜±πŸ˜‰

Time will tell.

Their roots matter very little when current primary majority ownership is a private equity firm and they get to call the shots.

The way of the world I suppose, start a good small business, sell it for a billion.

The heck with the customers.

To be fair though, most if not all security companies aren't privately owned anymore. So...

Well, one is, mine. I own all my home brewed security. πŸ€”πŸ€£ (And some now mostly useless, albeit expensive, white cameras.😁πŸ₯±(Operation lobotomyπŸ§‘β€πŸ”§?lol)

They actually open live view better without performance mode or any monitoring. (Points to firmware bugs) (As in goes around them now) (or weak firmware processors)(less to process now)

Good luck getting a reply.πŸ‘ Applaud πŸ‘ your effort and tenacity.

(edited)

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