Captain
Β β’Β
6.2K Messages
Click to Cancel, The FTC, Industry Groups and Simplisafe
Below is a link from The Verge:
No one will be surprised (and if they are they shouldn't be) that the telecom, internet and home security groups that represent them are now in court suing the FTC. on the hopefully soon to be "Click to Cancel" regulation.
I have to ask if this group, and its members, were born stupid or just naturally practice at it? Comcast, ADT and Sirius Radio, and Chicago Tribune are only several of the larger number of companies I don't, and will not under any circumstances, do business with.
For my own concerns about security, I want Simplisafe to offer alternative processes to click to cancel, and "lock my monitoring account" so I have to provide my safe word and a unique six digit pin, but that's my choice. Simplisafe should allow click to cancel for customers who want it.
Simplisafe, since you are a member of this group, how about a public statement on where you stand on this? Not hard or time consuming, and should take less time to compose and post than to drink a cup of coffee and eat a donut.
Now end of week 3. Any progress on your position of "Click to Cancel" and provide a more secure alternative for customers that want it? Are you part of the suit? This is no way to run a railroad, or a customer oriented security solution company.
Thanks!
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dlpsr
1.4K Messages
24 days ago
It's a legal matter, they "may" be a litigant and regardless, will probably never comment, other than to say no comment.ππ
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neva
6 Messages
24 days ago
Good request! I would like to see something like this as well.
I agree, every time I hear Comcast, ADT or Sirius - as well as many other company names I either grab a bucket of popcorn or just run away - depending if I'm just watching or in danger to be in contact with those companies!
Hearing a statement from SimpliSafe on this would certainly be interesting - as long as it doesn't turn into corporate blabla
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worthing
742 Messages
22 days ago
" how about a public statement on where you stand on this? "
First, HAHAHAHAHAHAH.
Second, they were pretty clear about their stance regarding following the law in comments made in this thread:
https://support.simplisafe.com/conversations/monitoring-service/cancellation-of-monitoring/628d320c5c183c026e20762a
Don't get me wrong, I'd love to see them respond that they're going to give us an option to cancel online but we've been hurt before, haven't we? :)
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dlpsr
1.4K Messages
3 days ago
@captain11 You pushed the long rely button again. ππ
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