‎WORKAROUND to outdoor camera repeating false trigger every 3 minutes | SimpliSafe Support Home
 
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Tuesday, January 2nd, 2024 1:13 PM

WORKAROUND to outdoor camera repeating false trigger every 3 minutes

TEMPORARY WORKAROUND:  Turn on all your outside lights for 10 minutes and the false triggering will stop!


MODERATOR:  Please make this answer stick at the top, or repost so it does.  People need to know how trivial it is to work around this problem.


More specifically, my triggering occurs only at night and only after a legitimate trigger.  Following that legitimate trigger, the camera will erroneously claim motion every three minutes.  This will repeat until either daytime comes around again, or the battery runs out.  Well, make daylight come around early by turning on enough lights outside to make the camera think it's daylight.  I've tried this multiple times and I can guarantee it works in my situation.  Try it in yours.  I've gotten it reduced to simply turning on my single front porch light for 10 minutes.  The false triggers cease, and I turn my porch light back off.  You may need to experiment with which or how much light you need.  I picked 10 minutes to be well more than twice the 3 minute period.  The fix might work for as little as 3 minutes, or it might even work for just a few seconds.  I haven't spent the time to analyze down to this detail.  My camera firmware version is v.1.18.23.5603


For Simplisafe, you should be able to 100% reproduce the problem and workaround, thus leading you closer to a fix.  This will add to your knowledgebase and thus help you identify and fix the obvious firmware bug.  Hopefully this knowledge can help you fix it and keep it fixed, LOL.  

Hey, I have a Ph.D. in Electrical Engineering and have been doing this stuff for many decades.  Trust me.


Note to others, turning off night vision or motion detection won't stop the repeats and might not stop the original legitimate triggering that leads to the repeating false trigger.  So don't waste your time on it.  Just make it fake daylight for a while, and the repeating stops.  This is also additional reliable info for the Simplisafe programmers.  (BTW, my rate for this job would be $300/hr (twice my regular rate).  I'm sure you can fix it for cheaper, so don't call me, LOL.)

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