15 Messages
Web App: Live Camera View is Unreliable for Outdoor Cameras in Performance Mode
Ever since Performance Mode was introduced in firmware 1.20, the live camera view for my AC-powered Outdoor Cameras has been unreliable in the web app, using either Chrome or Edge.
When I click "Watch Live" in the web app, it usually -- but not always -- shows a gray box instead of showing the live video, although it does play live audio. When I then click the Stop button, it shows a current still frame from that camera. Here's a screen recording of what I usually see:
It does work correctly about 10-20% of the time, for my AC-powered Outdoor Cameras in Performance Mode. It works correctly 100% of the time for my battery-powered Outdoor Camera.
The live video also works 100% of the time in the Android app, for all of my cameras. The problem occurs only in the web app.
I've tried clearing my browser cache and cookies, to no effect. The problem happens on multiple computers, with multiple browsers. I suspect it's a bug in the web app, probably a race condition.
emily_s
Community Admin
•
3.3K Messages
5 months ago
Hi @JoeRollerfan,
This is certainly very odd, and something that we would want our engineers to look into. I've forwarded all of your case's details, including the video you've provided (thank you for that!) to our engineering team so they can investigate this issue deeper.
0
onturtletime
1 Message
5 months ago
I am experiencing this same issue. Is there a fix for this?
0
rrjak
18 Messages
5 months ago
I'm having the very same problem. Help.
0
20psli09
2 Messages
4 months ago
Any update from SimpliSafe? This issue has been persisted for a month now
2
0
thanks4freedom
1 Message
3 months ago
My EDGE browser is doing the same thing.
0
0