6 Messages
video
I feel caught in the middle by the video verification. I only have a video doorbell so unless a burgler comes within range of that, video verification won't help. In fact, if they come in the other 3 sides of my house, "video verification" is going to feel like its a false alarm or at the very least, low priority. Unless you have 360 degree views of everywhere someone can break into my house, I can't use video verification without it ending up causing me harm . You need to re-think this. I know the police probably love it but I don't have confidence that will prioritize my alarm just because I don't have cameras all around my property. That is why I have alarms
Official Solution
davey_d
Community Admin
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5.7K Messages
2 years ago
Hi @jeancarman7 ,
Just for those who are unfamiliar, Video Verification is a feature of Interactive Monitoring where during an alarm event, your system will send the recordings from that one alarm event to the Monitoring operator. So if an intruder happened to walk in front of a camera, the operator can verify and act as an eyewitness that there is indeed a suspicious person on the property.
The fact is that false alarms from security systems in general are very common. So there are a lot of police departments who treat reports from alarm companies at a lower priority. Some municipalities won't even dispatch at all without a witness account! That's the problem that Video Verification can solve.
It's important to know that only recordings of the event (from all cameras) are actually sent to the Monitoring operator. They have no ability to see any other recordings in your Timeline, nor the live feed. And they also have no ability to share that video with anyone else.
So jeancarman7, you're right that you're going to get the most out of it if you have more cameras, especially Indoor Cameras strategically placed in your home. But there's also no detriment if you just wanted to have it enabled with just one camera active. If no intruder is caught on camera, the Monitoring operator will just treat the event like normal. Think of it like Video Verification will only add to the info that our operator can hand over to your local police. But having it disabled will not otherwise negatively impact your chances of dispatch.
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captain11
Captain
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6.1K Messages
2 years ago
@jeancarman7 After reading your post, I can understand where, in your circumstance and setup, video verification is of limited value, but how could it "harm" you? The only negative effect it could possibly have if your local police jurisdiction required it, as far as I can think of.
I have opted in, and have the doorbell pro, 2 outdoor cameras and 3 Simplicams that cover my entire first floor. I anticipate that only the interior cameras would probably come into play with video verficiation in most instances. I should note the camreras only have the privacy shutter open when the system is armed in home or away, so we are either asleep on the 2nd floor or not at home. In either instance, in an alarm event, I want the police dispatched asap if the montiroing company sees someone on the cameras.
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jeancarman7
6 Messages
2 years ago
It can harm me if an intruder accesses my house from a view away from the doorbell camera, my glassbreaks go off or my door sensors go off and I'm alone with an intruder and its treated as low priority.
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