‎Video doorbell pro constant yellow ring after working fine for 3 years. Live Chat 2 hour waste of time. | SimpliSafe Support Home
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taylorkline's profile
taylorkline

8 Messages

Tuesday, June 10th, 2025 5:31 AM

Video doorbell pro constant yellow ring after working fine for 3 years. Live Chat 2 hour waste of time.

Hi,

My video doorbell pro is having trouble even though I have soft reset and factory reset it.

I've been having trouble for about a month now. I keep getting intermittent "no video" messages and now it's just showing a yellow ring again and again and not even showing up in simplisafe. 

I contacted Live Chat and they had me jumping through hoops for about 2 hours resetting my base station and all kinds of stuff just to arrive back at the same conclusion. 

Can I please get some proper help? 

Thanks,
Taylor 

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8 days ago

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simplisafe_admin

Community Admin

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1.5K Messages

10 days ago

@taylorkline Is the yellow light on the Video Doorbell Pro solid, or does it flash at all?

 

A No Video error message indicates that the camera disconnected from Wi-Fi. In instances like this, we recommend moving your Wi-Fi router a little closer to your Video Doorbell Pro to help strengthen their connection.

 

We also recommend using our in-app Connection Check took to scan the Video Doorbell Pro's connection to your network. This will provide additional details about the device's connection, and provide additional troubleshooting steps to improve it based on your results.

 

For more details on how to use the Connection Check tool and improve the Video Doorbell Pro's signal strength, see the What Does No Video Mean article in the Help Center.

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taylorkline

8 Messages

@simplisafe_admin the yellow light shows for about 5 seconds, then goes off, repeating indefinitely. 

My outdoor camera nearby shows my wifi connection is fantastic. 

I have gone through all troubleshooting steps of "No Video" including unmounting and fully resetting my Video Doorbell Pro.

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10 days ago

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simplisafe_admin

Community Admin

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1.5K Messages

@taylorkline Does the Video Doorbell Pro have a strong connection to your Wi-Fi network? If its signal strength is weak, it can cause both the No Video errors and the flashing yellow light on the Video Doorbell Pro.

 

As we mentioned above, we would want to try moving the Wi-Fi router closer to the Video Doorbell Pro to see if that can resolve this issue. It can also help to set up a guest Wi-Fi network, locked at 2.4GHz, and connect only your SimpliSafe devices to it to free up bandwidth and help improve their connection.

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10 days ago

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taylorkline

8 Messages

@simplisafe_admin I have done all of these things, and my WiFi connection when the doorbell was actually working was perfect. However, the video doorbell is not working. The yellow light shows for about 5 seconds, then goes off, repeating indefinitely. 

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10 days ago

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taylorkline

8 Messages

@simplisafe_admin can I please get some assistance?

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9 days ago

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simplisafe_admin

Community Admin

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1.5K Messages

@taylorkline We have forwarded your case details to our tech team for further investigation. A member of the team will be in touch to assist you further, so please keep an ear out for their call.

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8 days ago

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