2 Messages
video doorbell not sensing motion
I’ve had the same issue as others with the video doorbell not sensing motion. I’ve even dealt with tech-support twice and they’ve replaced the doorbell twice I’ve added a range extender when I test my conductivity it give me a good DBM but still it intermittently decides to sense motion or not. Is this an inherent issue with these doorbells or is there some other flaw that engineering is not correcting. If tech-support is reading this please feel free to contact me
emily_s
Community Admin
•
3.3K Messages
5 months ago
Hi @jjssas5,
If this is not a reception or connection issue, we'll want to look at the environment around your Video Doorbell Pro and its physical setup to see why it is not consistently detecting motion.
The Video Doorbell Pro's motion sensor is most sensitive to side-to-side movement, so it helps to adjust the physical placement of it so it is looking to the side of active areas instead of head on. We offer a Horizontal Wedge for this exact purpose that will adjust the horizontal position of the Video Doorbell Pro by 15 degrees. If you reach out to our Support team, they can send you one.
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