4 Messages
Video Doorbell causes mechanical chimes to ring continuously when powered up
Just bought the SimpliSafe system. Trying to install Video Doorbell. Turned off house power, wired it up per instructions, turned the house power back on. My mechanical chimes start sounding continuously. My system has three doorbell push buttons (front door, rear door, and side door). Just trying to get the front one going at this time. I've tried tech support several times but they can't figure it out. I've included an image of my chime box wiring. Any help?
emily_s
Community Admin
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3.3K Messages
6 months ago
Hi @jeffpo,
It sounds like you need a Chime Connector to ensure that the proper voltage is being sent to your Video Doorbell Pro. If you reach out to our Support team, they can send you one free of charge.
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jeffpo
4 Messages
6 months ago
I REALLY need someone from SimpliSafe that understands doorbell wiring and electronics to troubleshoot this. As an update, I verified the F, S, and R connections are to my existing doorbell buttons, just like the schematic image shows. If I disconnect those, the doorbell button lights go out and the buttons don't work. I verified the #2 connection is the TRANS wire, as disconnecting it causes all the doorbell button lights to go out and not function. I discovered that the #3 connection is not two wires as it appears in the original image, but rather a loop of the same wire. When I disconnect it, it causes my (F)ront doorbell to only do a ding instead of playing all the notes. My (R)ear doorbell also does a single ding, which it always did (though it might have sounded different). It caused my (S)ide doorbell not to work at all. So I'm a bit unsure of how this loop of wire is wired into the system. Anyone out there know about doorbell wiring and electronics?
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jeffpo
4 Messages
5 months ago
Still don't have my video doorbells working. Is there anyone at SimpliSafe tech support that can help? Any suggestions?
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