11 Messages
Unreliable product during break-in, stay away from Simplisafe
Attempted break-in at my house. Cameras barely caught the suspect because of its awful wake windows which turned on too late to capture footage. Police wouldn't even take the video because of how unusable it is.
These cameras are awful. From the unreliable charging (I'm on my third replacement) to the horrible software, SimpliSafe is not....safe.
Support is refusing a refund for my products when I just want to return them. Yes, I am out of the 60 day window but do right to your customers. Honor a return of your horrible equipment which has let a customer down in your CORE VALUE PROPOSITION.
Just honor a refund instead of constantly taking bad press. This company is a mess.
eazyeazy
11 Messages
1 year ago
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emily_s
Community Admin
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3.3K Messages
1 year ago
Hi @eazyeazy,
I'm really sorry to hear about this situation, we're going to do everything that we can to help. I've escalated your case to our Specialist team, someone will reach out soon.
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larrhurd
105 Messages
1 year ago
More people need to read these types of posts before they buy Simpliunsafe products. I encourage everyone to check out the BBB website and look up this company before you buy anything from them.
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larrhurd
105 Messages
11 months ago
Bump for the people who should read this before buying or before their return date has expired.
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