Unreliable Cameras

I was able to make some "additional investments" and the system is working a lot better. I had to purchase a $1,000 mesh wifi system to get the cameras to work, although they still only work about 85% of the time. I also had to buy solar panel chargers for every outdoor camera to help keep the batteries charged. The system works good, but I ended up paying around $3,500 out of pocket to secure my home, plus $30 per month for monitoring. In the end I'm not sure this was a better investment than signing a contract with a large provider like ADT.

@davey_d​ 

I haven't even had my system for 3 months, and it's impossible to keep all these cameras connected. I look at my brother's Google camera and how it constantly records and how it can constantly pull it up, and it makes me feel like I wasted my freaking money. Download and upload speed aside, large company should be finding out ways to better compress their data. You don't need 100 MB a second to stream a decent video. The video that it streamed is junk.

I'm extremely unhappy with my product, I'm looking for alternatives. Instead of selling us junk cameras, simply safe should be working with companies like Amazon and Google to integrate their camera systems into your security network. They have it figured out, you don't.

@mlanzer​ I'm really sorry to hear about all this trouble. There are a few troubleshooting steps we can take to keep your cameras online and connected.

First, have you tried using the Connection Check tool in the SimpliSafe mobile app? This is a diagnostics tool that will scan your cameras' connection to your Wi-Fi network and provide any additional tips to improve their connection. To access this tool in the mobile app, navigate to the "Cameras" tab on the bottom of the screen > tap the gear icon in the top right corner > select [your camera] > Connection Check > Start Connection Check. 

We also recommend setting up a guest Wi-Fi network locked to 2.4GHz and connect your SimpliSafe devices to it to help with their connection.

My wifi is fine. Your outdoor cameras are trash. I'm opening a BBB case to request a full refund of the outdoor cameras. 

@emily_s​ 

Why would I also have this same issue with signal strength of -49dBm and upload of 18.97mbps? This is an issue I have had with support before and the best that's done is attempting to force updates. Remove the camera from the system and re-add to the system. BTW I'm running a dedicated 2.4Ghz channel because many devices (not just SS) don't run 5Ghz due to higher power demand.

These are not intermittent issues but long standing issues. Works, then doesn't work. Am I supposed to count on this working when or if it needs to be? The whole point of the system with video verification is it working all the time, so IF something happens, I can satisfy police response. Otherwise the alarm is nothing but a noise maker