Unreliable Cameras

Simpli-poor Quality 

I agree.  The outdoor SimpliSafe cameras are absolute junk.  One is plugged into a SS solar panel that gets 6+ hours of direct sun a day.  Battery never gets above 9% and dies every day.  2 others are constantly connected to direct power - they are sitting at 54% and 69% battery, while showing no charge.

And, when they do charge, they only pick up about 1/5 of the motion directly in front of them.  Often takes 20 seconds to connect to a camera from the app.

We were duped by the marketing strategies of a predatory company that does not care about fixing these obvious software issues.  We wasted our money.  SimpliSafe knows this, yet won't admit there is a software problem with their devices.

I have 14 other brand cameras as future replacements for now. No base necessary.

I can open 7 of the competition cameras to live view in just 2 or 3 seconds, where I'd be waiting 8 seconds for just one of these SS to open. Individual cams, live in 1 seconds on some,  3 at worst. I'm talking in the competition app not web app.

In addition, I get about 6 to 1 events vs these. You don't know what is being not seen until you compare.

These SS cams are from 2017 to 2019. Ancient. My other cams are mfg. 2023.

Cheap cameras yes, but they work.

Obviously I have mesh for both. $200-$300 mesh refurbished Orbi. Old mesh fits this old technology. 

I'm moving on,  maybe lol. Someone DM me when the class action starts.🤣😉

My indoor cameras keep disconnecting all the time too. Even the mesh they recommended on their website. My Wyze camera on the same network steadily streams no problem. I’ll look into complaining to BBB. 

This is alarming. We are trying to get ours installed and now I’m having second thoughts. Not sure we made the right decision 😩😩😩

The video doorbell has us in a deadlock😡😡

I really hope SimpliSafe has improved!!

 I really am concerned we have wasted our money after reading all of these negative reviews and reading about so much trouble setting it up and then not working due to battery or internet issues. Slow responding cameras??

 I was excited to have our home monitored with SimpliSafe but now I’m just worried!!!!!!

Please, SimpliSafe, say something positive to help me not feel like I wasted my money… and TIME trying to research and FIGURE THIS OUT!!!

Gave up my Ring cameras for SimpliSafe. BIG MISTAKE!!! Never had a connection problem with Ring. I have gone through all of the troubleshooting exercises and still cannot get reliable connections. What good is an outdoor camera if you cannot access the feed. Their solution is to move the camera closer to the base station. I guess 6 feet is too far away. Get your act together!!!!!!!

I have been a customer for many years, and I have finally realized that SimpliSafe technology is just bad, we too have the constant issues with the cameras.  Being an IT Engineer for over 30 years, I absolutely know more than anybody I have ever spoken with at SimpliSafe, the cameras from SimpliSafe are the only Wi-Fi items in my home that never work.  We have 10 cameras (The max), my base station never loses Wi-Fi connection. (Unless I restart the network) We also have an ATT Fiber 500 Gig plan with no throttling, Asus AI Mesh System + 6 hard lined Nodes with dedicated Guest Network 2.4 GHZ for SimpliSafe only.  My signal is so strong I have full bars 100% signal at 70 yards past my house, all cameras have crazy upload speeds, verified by SimpliSafe. After years of being disappointed I finally bought a cheap Wi-Fi camera from Amazon and installed it, I have gone 23 days with instant viewing and ZERO DOWNTIME on the $20 camera.  This has never happened with SimpliSafe, most of my cameras are offline the majority of the time, who has the time to waste 10 minutes per camera twice a week reconnecting.  (Full install every time) I'm not sure what the problem is but it's clear SimpliSafe knows there's an issue and they are not fixing it.  My recommendation, call ADT, my friend has the ADT system, and his cameras are online all of the time.

I have been a customer for many years, and I have finally realized that SimpliSafe technology is just bad, we too have the constant issues with the cameras.  Being an IT Engineer for over 30 years, I absolutely know more than anybody I have ever spoken with at SimpliSafe, the cameras from SimpliSafe are the only Wi-Fi items in my home that never work.  We have 10 cameras (The max), my base station never loses Wi-Fi connection. (Unless I restart the network) We also have an ATT Fiber 500 Gig plan with no throttling, Asus AI Mesh System + 6 hard lined Nodes with dedicated Guest Network 2.4 GHZ for SimpliSafe only.  My signal is so strong I have full bars 100% signal at 70 yards past my house, all cameras have crazy upload speeds, verified by SimpliSafe. After years of being disappointed I finally bought a cheap Wi-Fi camera from Amazon and installed it, I have gone 23 days with instant viewing and ZERO DOWNTIME on the $20 camera.  This has never happened with SimpliSafe, most of my cameras are offline the majority of the time, who has the time to waste 10 minutes per camera twice a week reconnecting.  (Full install every time) I'm not sure what the problem is but it's clear SimpliSafe knows there's an issue and they are not fixing it.  My recommendation, call ADT, my friend has the ADT system, and his cameras are online all of the time.

@dlpsr,  I’ll have to agree with you on this. Indoor and outdoor cameras are terrible at the two houses, despite having excellent internet service and separate networks for SS equipment.  Constant disconnects and connection issues.  Add me to the list of people who are looking to replace the cameras.