7 Messages
System Breaking down piece by piece
This is my second simplisafe system. I have had it for 6 months.
The doorbell camera stopped accepting a charge. I bought an extension chord and it won't accept it. I tried to charge it from the original chord and it would not accept a charge. Now it is completely dead. It said online it was "critically low" and now unrevivable.
Now my door senser died. It is 6 months old. Will not chime when door opens and does not turn blue when the button is pressed.
Getting "support" on Chat is terrible - all you get is aggravated.
I would like to know why I am paying a monthly monitoring fee for a dead system. Anyone?
simplisafe_admin
Community Admin
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1.4K Messages
4 days ago
@gmais What is the current setup for your Video Doorbell Pro? The Video Doorbell Pro requires existing doorbell wiring and a transformer with 8-24VAC, 10-30VA in order to charge the battery. We do not recommend using different methods to power the Video Doorbell Pro, because that could lead to damage to the device. Try mounting the Video Doorbell Pro on its mounting bracket, and leave it on there for up to 30 minutes to allow it to charge back up.
If the Entry Sensor's light does not flash when its button is pressed, that indicates that its battery is dead. We recommend removing the battery from the Entry Sensor, wipe it clean with a dry cloth, and then wait 15 seconds before putting the battery back into the device. Once the battery is back in, press the Test Button on the sensor again and see if its light flashes blue.
If the light does not flash, that indicates that the battery in the sensor needs to be replaced. If the Entry Sensor is on a door that is constantly getting opened/closed every day, that could make its battery drain faster.
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gmais
7 Messages
4 days ago
I have a camera mounted above the front door. It is not a doorbell cam. I purchased a Ring SIMPLISAFE extension chord to keep it charged rather than having to keep charging the battery. The camera will not take a charge from the RING SIMPLISAFE extension chord and will not take a charge from the regular Ring battery charging chord. It is now completely dead. This camera is 6 months old. So is the door sensor.
I am unclear why I am paying for monthly monitoring if none of your devices to monitor work.
*Edited - I inadvertently used the name of another company. I have SIMPLISAFE products.
(edited)
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gmais
7 Messages
3 hours ago
Please - can someone tell me HOW to stop Simplisafe from billing me every month when I do not have monitoring? The camera does not work. No one will help. It is dead and support will not help me.
Just tell me where I can disengage with these people? They should not be charging me without remedying the situation.
Thank you.
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