9 Messages
Spotlight not coming on
My cameras used to turn the spotlight on at night as I walked past the garage, but it has stopped doing so. Is this a setting I'm missing? Or has an update changed something? I know the spotlight still works, when I disconnect and reconnect the battery, it will light up at first.
emily_s
Community Admin
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3.4K Messages
1 year ago
Hi @richspasc,
No updates have been made that would impact the Outdoor Camera's Spotlight, and its setting should still be the same.
I would recommend toggling the Spotlight setting off in the SimpliSafe mobile app, save that setting change, and then turn it back on again.
It can also help to reset the Outdoor Camera's firmware by pressing and holding the pairing button on the back of the camera for 30 seconds, or until the device chimes. You will then be prompted to set the camera back up in the SimpliSafe mobile app.
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omervejzovic314
1 Message
1 month ago
I am having the same issue and I tries to toggle the settings in the app and did a hard reset on the camera and it still does not work. The camera is only 2 months old!
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