‎Spot light delay on cameras outside. | SimpliSafe Support Home
 
Nickwahl294's profile

Wednesday, April 24th, 2024 8:45 PM

Spot light delay on cameras outside.

About a month ago, when my car was broken into, I noticed upon watching the videos that my spotlight had a VERY delayed response with motion. Toom roughly 10 seconds to turn on. Slightly annoying considering the fact that they are supposed to turn on more or less immediately with the motion.. didn't pick up the person breaking into my car, and the problem still persists after changing settings, saving, and resetting the camera multiple times. Very disappointing since I spent a LOT of money on these cameras and the system itself, and ive noticed im among MANY others with the same problems.. Any help would be greatly appreciated, thanks!

Community Admin

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3.3K Messages

5 months ago

Hi @Nickwahl294, 

Our engineering team is investigating an issue that may cause a delay in the Outdoor Camera's spotlight turning on. I've escalated your case to the team so they can take a look at your system and help work on a resolution. A member of the team will contact you soon, so please keep an ear out for their call.

2 Messages

@emily_s​ thank you

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