1 Message
Solar panel issue
Installed solar panel in May 23. I live in FL so plenty of sun exposure. Last week system shut down that camera for low battery. Climbed ladder (73yr old widow, reason I purchased panel) battery wouldn’t recharge, so plugged directly into outlet. What could be issue here? Solar panel, camera battery or both?
captain11
Captain
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6.1K Messages
10 months ago
@creekwisher 73 and climbing ladders? I went AC power on my two outdoor cameras and no issues, but you are much braver than I. Suggest you call SS and ask them to replace it under warranty and then hire someone to replace it. If you are so inclined, I would suggest that if its already plugged into an AC outlet, leave that way and ask for a refund on the defective unit. Hey, all they can say is no. Happy Thanksgiving to you and your family.
(edited)
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emily_s
Community Admin
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3.3K Messages
10 months ago
Hello @creekwisher,
If the Solar Panel's cord that plugs into the Outdoor Camera wasn't secure, that could cause it to stop charging your camera. However, if its connection is secure then I agree with Captain11 and we may need to replace that camera. If you contact our Support team, they'll be able to help you with that.
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