3 Messages
Problem with the outdoor camera lens frosting over and/or water droplets building up
Why would an outdoor camera be made of a material that doesn't shed water and allows it to frost over?? This location has no overhang as it is mounted on a 6ft fence. Called and talked to customer service but was told I was the first person who had ever complained of the issue. Nothing can be done. What?
Anyone else have this issue?
Edit: Just got off the Chat where I sent screenshots of the problem. I was told that "We highly recomment you place a cover on your wireless outdoor camera on your fence please". Does Simplisafe carry this mystery cover? I have not seen one.
I cannot seem to get thru any front line people to speak to someone about the problem that can actually help me. Telling me to cover the camera without providing any type of cover to do that is irresponsible. That also would not solve the issue of it frosting over in the cold!
Help!
Official Solution
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @lilreddevil51 ,
So sorry to hear about your experience. No, that response would not be the correct one for your situation, especially because it doesn't help the state of your camera right now.
The Outdoor Camera is rated at IP65, meaning it should be resistant to rain and humidity. Unless you were immersing the camera in a pool, it shouldn't have any problems with moisture getting inside the lens. Therefore, it sounds like your camera is unfortunately defective, and the correct solution would be a replacement.
Looking into your account, I do see that the agent you spoke with did offer that replacement. If you contact our Support team again, we can definitely get that going for you!
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DArgyle
2 Messages
2 years ago
I am having a similar issue with several of my cameras. Did you ever find a solution? Here is one example:
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smbarrett
1 Message
1 year ago
Yes, my camera looks blurry and droplets I. It.
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imflynmac
1 Message
2 months ago
Previous comments exactly my issue. What I didn't read was, for me my camera is crystal clear during daylight hours.
Camera issue?
Another quirk. Installing new camera from warm house to outside 40° weather initially was clear setting up and positioning. Few hours later foggy and glare.
Camera issue?
(edited)
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cornholio
52 Messages
2 months ago
Same issue here.
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dlpsr
1.5K Messages
2 months ago
A nobody user opinion. 😆
Even though I can't see the physical cameras, the pictures going back two years show significant outside lighting.
If they're really wet or fogged or frozen that's one thing.
However, significant light can significantly affect the night vision capabilities of an outdoor camera, often causing a "washout" effect where the image becomes too bright and details are lost due to the camera being overwhelmed by the excessive light; therefore, it's important to avoid directing strong light directly at the camera lens when setting up outdoor security systems.
Or try turning off or to auto night vision and use in full color mode. It seems like it's driving the IR bonkers. If IR is turned off cameras then will require good exterior ambient light to see anything. All of mine are off I provide exterior motion floods.
Most or many night vision cameras use infrared (IR) technology to see in the dark, but even with IR, excessive visible light can still disrupt the image quality if IR is on. And it's usually gray scale terrible anyhow.
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infoefadventures
1 Message
6 days ago
Has anyone else reported repeated “common activity” alert during night time monitoring? I had outdoor camera detect motion and capture heavy pollen at night with IR on. I thought it was termites swarming when one of 3 outdoor camera detected motion every minute from 2:30 am to about 7:30 am. I’m a crazy old lady with a butterfly net outside swinging away trying to catch termites swarming but caught nothing in the net. After trying 2 different nights/early mornings, I walked to my front post light which is dark sky compliant, (shielded for down lighting) and made a phone camera video. Amazingly, same type of moving small specs recorded. Not termites, or fog droplets but pollen! I am relieved!
Now I need to know if there is a way to adjust outdoor camera sensitivity so it does not record every minute during this night time peak pollen event?
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