‎Performance mode reduced in 1.25? | SimpliSafe Support Home
 
vistaronn's profile

Friday, May 17th, 2024 2:36 AM

Performance mode reduced in 1.25?

One of my outdoor cameras will sometimes enter deep sleep mode after being upgraded to software version 1.25.5.12816 even though it is plugged into AC power. If I go outside at night after a long period of inactivity, it takes longer to start recording with no pre-roll compared to prior software versions. I assume this is a bug in the new release? My other outdoor camera is still on 1.24 and does not have this problem.

Community Admin

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5.7K Messages

4 months ago

Hi @vistaronn ,

Thanks for checking in. This is the first I'm hearing about this, so we'll definitely investigate. You're saying that Performance Mode is specifically not working at night? And you're sure that the problem camera is staying above 70% battery?

I would try unplugging and re-plugging as well (at either end), just in case that can kick Performance Mode back on.

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