5 Messages
Outdoor camera
We have both the indoor and outdoor cameras and the only ones that work for motion sensor is the inside cameras.
The outside cameras are completely garbage. I have them set to 1080P and the video quality is no better than my 10 year old wired security cameras that are analog.
We also wifi 4K to a TV that is further away from the router than the outside camera with no issues. And the TV has true 4K resolution. Not the outside camera. The outside camera video quality is like watching an old tube TV that needs to be replaced.
There is no stone, metal or other wifi blocking materials between the camera and the router.
The camers is about 15 foot straight line from the router and the base station is in the same room as the base station.
The camera will not detect or record any motion. It only works when you wake it up from the app or you remove the camera to see what the issue is.
We had an Amazon delivery last night after the system was armed. The camera is 8 feet from the 3' high table the package was placed on and in full view of the table.
The camera is mounted 7' off the ground.
What is the issue?
What is the best solution?
Do I need to place the camera on the table, or tell Amazon to wave their hand against the camera then remove it from its magnetic base and put it back when dropping off a package
captain11
Captain
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6.1K Messages
9 months ago
@kstofkos My two outdoor cameras work fine, including the resolution, lighting etc. There are mutiple factors that can effect the quality so suggest you contact support to troubleshoot. For reference, my cameras are mounted about 8 feet high, signal quality is above the miniumum, have Google WIFI mesh and Veriozn home 5G broadband 300 downa and 21 up. At night setting is no spotlight, nightvison.
If you do call support, please post your outcome here if you get a chnace. Good luck and happy holidaya to you and your family.
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emily_s
Community Admin
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3.3K Messages
9 months ago
Hi @kstofkos,
Regarding your Outdoor Camera's motion detection, there's a couple of different ways we can troubleshoot the camera by looking at its placement and settings. I would recommend going through the guided flow in this Help Center article as a first step to troubleshoot your camera.
The video quality setting for our cameras dictate the maximum quality rather than a set level. All of our cameras use variable bitrate, which means that video quality could decrease depending on the camera's connection strength. I know you mentioned that there are no Wi-Fi-blocking materials around your Outdoor Camera, but have you tried running the Connection Check tool in the SimpliSafe mobile app for it?
The Connection Check tool will run a scan on the camera's connection to the Wi-Fi router and provide additional troubleshooting steps to improve its strength if needed. You can use this tool by following the below steps:
Tap the “Cameras” icon at the bottom of the SimpliSafe® mobile app
Choose the gear icon in the upper right corner
Select your camera
Under “Connection” select “Connection Check”
Tap “Start Connection Check” to find your camera’s connection strength
But if your results come back good, I would then recommend resetting your Outdoor Camera by following the steps in this article.
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