Outdoor camera wont connect to Wifi

Outdoor cameras are a necessity for sure. If that one doesn't work, and they sent another to check, and it didn't work either, then I would doubt any other non-wired system would either. Perhaps an easy fix would be to add a WiFi extender to an outlet by a window nearest the camera? It's possible the WiFi is not making it to that point outside. If you have any other WiFi devices (alexa, google, or a simplisafe motion sensor, etc.), try putting one of them near the camera and see if it connects to your WiFi. If nothing gets a WiFi signal out there, you'd be forced to go with a wired camera.

10 Things in Your Home that Interfere with and Block Wi-Fi Signals that an extender could help with.
Your Neighbor's Network.
Separate Wireless Networks in Your Own Home. 
Bluetooth. 
Baby Monitors, Walkie-Talkies and Other Radios. 
Microwave Oven. 
Concrete and Masonry Walls. 
Thick timber or multiple Walls. 
Metal and Floor Heating.

You don't say much about your WiFi, but if you have a mesh system or have both 5G and 2.4G radios in your router with the same SSID, try disabling the 5G radio temporarily. Alternately some have had success running on the guest network which can usually have a different SSID even on systems that don't allow you to name the 5G and 2.4G radios separately. 

Failing all of that if possible lower the transmit power on the 5G radio as low as possible temporarily until the camera connects.

Though it was frustrating, we were able to get the cameras connected using these tricks, though none were the outdoor cameras. Once we got the cameras added restoring to the original state of the network did not pose any problems.

Hopefully SS already suggested all of this though.

Yep same problem here!  I have two doorbell cams that work and the outside worked until they did an "upgrade" on their end.   I got a replacement after 3 weeks and the same things happening.  Not my wif because other cameras working great.

Same problem here. Outdoor cameras will not connect to 2.4Ghz WiFi network. I'm on AT&T fiber router.

I received two faulty cameras.  After doing the hours long ordeal of trying to get them to work, and being on the phone with Simplisafe customer service, I got two replacements.  The two replacements worked great for one day.  Now they will not show a live view.  Impossible to get any motion activated videos.  Intermittent connection.  Wifi tested at both locations and is better than minimum requirement.  I have two indoor cameras just inside the wall from one of the exterior that operate fine.  I have “another brand” camera (that I was planning on replacing) adjacent to one of the exterior cameras that works great.  I have sufficient signal strength and speeds, but decided to install an extender.  It works great on the two interior and “another brand” exterior camera, but I’m still having issues with only the two exterior Simplisafe cameras.  Since I’ve tested the wifi strength and speed, and it’s ok; other cameras adjacent are working, it’s got to be the Simplisafe exterior cameras.  By eliminating other possible factors, I think I’m down to either the cameras do not have an adequate antenna or they are having a connectivity issue—they are being “pushed out” of the wifi usage queue.  Any other possibility to explore?

I am having the same issue.. Indoor cameras work just fine, 2 outdoors won’t connect to wifi even when sitting right next to router.. tech support was no help having me do steps I have already tried. 
no other issues with connections on any other device. 

The two defective cameras I received first, one  went flawlessly through the installation steps, until the rest of live video, and would not connect and display.  I was standynext to the base station, about two feet from the router.  The second would not set up.  Customer service was helpful and sent two replacements. They both set up without any any issues worked great for one day.  Another brand camera adjacent to one works great.

I'm having the exact same issue. I've tried two Outdoor Cameras so far (Simplisafe sent me a new one after going through a lengthy troubleshooting call with support) and they are both unable to connect to my wifi, despite the fact that I was able to set up an indoor camera to the wifi on the first try without issue. Something is going on with these outdoor cameras and I see way too many forum posts about these particular cameras unable to connect to wifi for it to be a fluke. 

Same here. New system. On my second outdoor camera. Set-up is no problem, but it will not connect to wifi. I spent 2 hours and 4 minutes on the phone with tech support yesterday and all we did was retry everything I'd already tried. The last advise they gave me was to call comcast... That's ridiculous. I have a 2.4ghz network going. I have a doorbell cam and indoor cam connected with no issues. I'm about ready to ship the whole thing back. Like most of you, the outdoor cam was the main thing I wanted.

I asked if they had a tech that could come out and was told that is only for new installs and would cost me at least $100. I just paid $700 for the equipment and this install is less than a week old. Not paying more.

Ugh...

I don’t know what to do, 2.5 hrs with technical support last month because of the wireless cameras will not connect to the router. 20 window and door sensors work great, indoor cameras work great doorbell camera works great but not the wireless outdoor cameras. They sent 3 new ones but still having the same issues called Tech support and they don’t know what to do,should  I send everything back and go with another system?

Same issue here. Everything including the indoor cameras work fine. I too have spent several hours, 2 or more hours with tech support and waited for 2 new batteries. Then after spending more time on the phone 2 more cameras. Nothing works I have a dual network also and have tried everything. They also sent me an email after I purchased everything that they cannot dispatch the police where I live without video verification. Sigh…

I finally got it working after I did this

Posted by howartthough
Outdoor Cameras Not Connecting to Xfinity (FIX)
Hi guys!
Spent the last 3 hours going crazy over this. Just got the new XB8 gateway from Xfinity and my outdoor cameras suddenly
quit working.
Issue lies within WA settings. The new gateways run on WPA3 and the outdoor cameras need to access via WPA2.
This can be changed from your Xfinity app.
Clicking on the little person in the top left.
• Scrolling down to more resources.
• Clicking advanced security
Turning advanced security off.
Then back to main menu. Click connect at the bottom. Click your wifi name Click the pencil in the top right
Here is where you can adjust WPA3 to WPA2.
Immediately connected and all my problems were solved

Our mobile app lost connection with base station while we were on vacation. I logged out of account and logged back in. Still didnt see our overview. When we got home, I had to reconnect to base via QR code on bottom. I was able to reconnect all sensors and an indoor camera, BUT our outdoor camera will not connect. Our system had been running for about a yr w/o any real issues. I spent an hr on phone w support and still no success reconnecting outdoor camera. We have google fiber and mesh network.

 Try going into your Wi-Fi settings, usually where you change your Wi-Fi password. Change the security setting to WPA 2. The outdoor cameras will not connect with WPA 3. Your internet provider may have updated it from 2 to 3 since your initial install. 

I'm having the same exact issue as well, Outdoor Camera gets to last step but won't connect to my wifi network. I actually already have an outdoor camera set-up, I'm just trying to set-up this new one for my front yard. I'm connecting it to the same wifi network (yes 2.4) as my other outdoor camera is connected to which works without any problems. So it's definitely an issue on SimpliSafe's side, either with their Outdoor Camera hardware or their systems software