7 Messages
Outdoor Camera Stopped Recording During Motion
Definitely a SimpliSafe failure. Our neighbor was robbed recently and even though the criminal walked in front of our house we only got ~10 seconds recorded. No ability to see what direction he may have gone but it stopped while he was still walking on our sidewalk.
emily_s
Community Admin
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3.3K Messages
5 months ago
@hfchristine I converted your comment into a post as well so we can troubleshoot your camera here. The Outdoor Camera should record a full motion event, but an incomplete recording is often due a connectivity issue.
I would recommend using our in-app Connection Check tool to troubleshoot the camera's connection. It will run a scan on your camera and provide steps to improve its connection based on its results. This article in our Help Center provides steps on how to use the Connection Check tool and explains what your results mean.
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