Motions Detected but No Recordings

Has anyone experienced their camera detecting motions but when you go to the app to check the recordings, nothing was recorded? I have called the CS, they suggested me to reset the camera. It also means I would need to rescan the camera to link it to my account... this is an out-of-state property, I would prefer not have to do that since I would have to pay someone to do it and give them my login credential. Any tips would Be helpful before I go with the reset route.