‎MAC ID randomizer vs binding ID and IP addy | SimpliSafe Support Home
 
blkvette94's profile

Monday, July 15th, 2024 10:17 PM

MAC ID randomizer vs binding ID and IP addy

I can't seem to keep my cameras online. I am showing -37db for signal strength at POS. For security my router is set to use a MAC ID randomizer for connections (5 year old tech). Can the cameras handle the latest security?
--What if I use IP and ID binding on a separate network?  

-- Does it matter what channel the cameras are on. Yes I know they only work on 2.4 and in that there are up to 14 channels. I move my channels around based on the output of the neighbors' factory settings. (everyone else is on 6, I moved my channel to 11)

Thoughts? This random works on minute and not the next is painful. Even after a connection check of 3 bars I go back to view and the cameras are saying they are off line... Which OBTW I never get notified of any offline status..

Community Admin

 • 

3.4K Messages

4 months ago

Hi @blkvette94, 

IP and ID binding is a bit of a complex topic, and it may not help with your cameras' connectivity. We would recommend starting with another route for troubleshooting first, in case a simpler solution can help. I know that you have already used our in-app connection tool, so the next step I would recommend is to set up a guest network locked at 2.4GHz and connect only your SimpliSafe devices to it. This helps act as a dedicated connection so your cameras can function without being disrupted by other devices on your network. 

It also doesn't matter the channel you set your network to. I have seen a handful of users say that they also adjust their channel based on what their neighbors are on.

10 Messages

4 months ago

tried guest network. No joy.

What I do not understand is why I go to the app/select cam to go live/It says no connection. (no indication it is offline in the app) I go to connection test and it shows 3 bars -53dbm and 10.33 mbps. (Legit signal is -38dbm and rocking 318mbps according to both my phone and my tablet. Hardwired ookla shows at 483.) But the camera isn't showing connecting. (yes I understand the computer chips and connection requirements built into low end cameras don't connect the same as a phone)

--I show it as a client on the RE315 TP link tether.  (each tether has a different name forcing it only to connect to it so it doesn't just grab any signal)  I can connect my wifi only tablet another 50 feet or so further away from the camera to the same tether and pull up a google search no issues.
--My router ASUS RT-AX86U  shows all three of the extenders as clients and functioning (Note I bought the extenders strictly for this system). I am at max performance and don't have any schedulers or time outs set on the router which would cause a signal drop. And, as stated, I moved my channel so it has only edge overlap with the neighbor's wifi.
--I have screen shots of this, all within the same 3 minutes.

--And then 10 minutes later it is running like a champ... and then again the next day, same problem, different camera. This one is locked straight to the router 2.4 and sits less than 20feet away from the router with a window. Every camera has either the router or an extender no more than 25ft away. (tether app shows them placed perfectly).  NO connection issues with 2 tablets, 2 phones, a roomba and a few other devices before this system.

and just within the last 10 minutes I get a motion notification with video and yet the camera shows offline and won't connect????

(edited)

Community Admin

 • 

3.4K Messages

@blkvette94​ Ah - your camera is detecting motion and can live stream, but it still shows as offline in the mobile app? Our devs are investigating a rare issue where the Outdoor Camera gives an offline error message, but still seems to function as normal. I've added your case details to the team's ongoing ticket to help further their investigation. When we hear any news from them, we will post an update in this thread.

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.