Is there a way to have my SimpliSafe Doorbell make my base station chime when someone answers the door?

I am not showing that option in the app. I just got the system a week ago and it’s not ringing on base station

@jasonjlichtenberg​ If you navigate to the three bar menu ≡ in the upper left corner of the app > My System > Camera Settings > [your Video Doorbell], you do not see an option for the Base Station Chime? If you don't, I would try removing the Video Doorbell from your system and add it back.

Hello, our base station does chime and is on the top volume in the app both for the base station and doorbell and we can still not hear it if someone rings - can we buy something to chime properly instead as it’s driving us crazy and even the much cheaper ring camera had a separate chime you could buy but I can’t see anything? We literally miss our door going every time if we’re not downstairs… 

@Linz_eye​ thanks for your feedback. The Video Doorbell Pro was designed to plug into an existing wired doorbell system, so it relies on that internal bell for sound. The Base Station can echo that bell, but we have no other components that can do that.

If you're really not hearing the bell from the Base Station at all though, that's a different thing. We might need to troubleshoot the Base Station to test if it's actually able to make sounds, and double-check that the Doorbell setting is enabled on it. Our Support team can help with more steps.

@loganvankatwyk If the Base Station Chime setting is enabled, the Base Station should make a sound whenever the Video Doorbell Pro is rung. You can enable or edit this setting in the SimpliSafe Mobile App by going to My System > Cameras > select [your Video Doorbell Pro] > Base Station Chime > drag your finger along the slider bar to select your desired volume. 

A mechanical chime and the Chime Connector are also important parts of the Video Doorbell Pro's setup. The mechanical chime acts as a resistor to protect both the Video Doorbell Pro and your transformer, and the Chime Connector ensures that proper voltage is delivered to the Video Doorbell Pro.

I cannot get the slider to move. The speaker icon shows “off” and tapping that does not toggle it to on. I have tried several times to activate the chime but cannot get it to go on and adjust the volume.

Never mind. The fifth time was the charm (or chime).

@rmoreta45 the Video Doorbell Pro does require a mechanical chime. The mechanical chime acts as a resistor - without one it could cause damage to the Video Doorbell Pro or transformer. You can learn more about the Video Doorbell Pro's requirements in our Help Center.

@theedgar07 When the Video Doorbell Pro is rung, you should hear it from the Base Station and your chime box. Installing a Chime Connector ensures that proper voltage is being supplied to your Video Doorbell Pro - it should not stop the chime box from making a sound.