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milfireguy's profile

Sunday, December 17th, 2023 1:13 PM

Indoor Camera settings reversed? Open is Closed and Closed is Open

Setting my indoor cameras to either close or open the shutter for Home, Away and Off modes.  In order for them to work correctly, I have to have the camera set to Open in Off mode to keep the privacy shutter closed.  And in Away mode I have to have it set to Closed to open the shutter and record motion?  This seems backwards and I tried the solutions found in support like setting things correct and back again and unplugging camera and plugging back in. Then tried resetting the camera to factory and re-installing - same results. Open setting results in a Closed privacy shutter!  

Community Admin

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3.4K Messages

11 months ago

Hi @milfireguy, 

Thank you for flagging this! Our internal teams are aware of this and are working on a fix.

1 Message

When will this bug get fixed? (Settings backwards) It seemed to happen to my system after I upgraded to full monitoring. It would seem like a straight forward software fix?

Community Admin

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3.4K Messages

@jschori2​ Which version of the SimpliSafe mobile app are you running? A fix for this should have been released in a recent update. I would recommend checking the app store to download this newer version of the app.

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