Indoor Camera Recording After Disarm from Home

—> Indoor cameras that record when you are home is not a good thing!  <—- I have the same issue.  When disarming at home and being RECORDED walking through the dining room in less than appropriate clothing is very unnerving! It doesn’t matter that Simplisafe Employees won’t see it - it’s that fact the there is a recording of me AT HOME saved in the digital world.  Plus, if I’m showing someone else a timeline of videos, I don’t want to them to wish they hadn’t seen something.  This is a BIG deal and should be changed!  The solution is to have the cameras only record when disarming from Away mode.  They should never record when disarming from Home mode.

We as customers hold the power. If we all start canceling our subscriptions that’s when we’ll begin to get results. There is power in unity. 

I would like to hear the explanation as to what the purpose of recording is when the alarm has been disarmed. I too believe that this should be a feature that can be removed/turned off by the homeowner. 

Well apparently SS doesn't give a rats a** about any of this!  This thread has been going on for over 2 years with NO interaction from anyone from SS.  

I was hoping to find some information on this problem as well but I see that it's something they have no interest in fixing.

My camera sits on a table near the keypad. In the morning, I turn the camera around then disarm the system. The camera takes a nice video of the back of the couch. I understand the logic of taking the video, but it would be nice if it was configurable for those who don’t want it.

Agreed. Like everyone has stated, I understand Simplisafe’s logic to a degree, but there is simply no reason to capture a video of the “non-threatening” homeowner inside his or her home upon disarming from HOME to OFF. One should not have to alter a camera view (like turning a camera around to capture a blank wall) before disarming your system from HOME to OFF. Remember, at the decision tree point to disarm from HOME (external perimeter protection armed) to system OFF (every aspect of the system is disarmed) there shouldn’t be any active inside threats. So why is SimpliSafe having the need to record? It is my belief, SimpliSafe owes its customers a written explanation as to why they do this. If they can’t or won’t provide a solid explanation as to the “why”, then it’s up to us, the customer, to keep the pressure on for solid answers, but this disarming process should be made to be configurable by the end-user homeowner. Unfortunately, SimpliSafe communicating this is the way the camera process works is at best, faulty on their part. Communicating this process can’t be changed with either firmware or software or both is frankly nonsense. And if it really, truly, can’t be made to be end-user configurable and it’s a limitation flaw in design architecture or programming it will cost money to resolve. Oops.

Now, if there is already a threat residing inside your home to the level of standing behind you (against your will) at the point of disarming the perimeter (HOME to OFF) at the keypad, you have a much bigger problem only you can resolve, but you do have some options, like entering the silent panic mode (red button) or entering the wrong passcode or providing the wrong password, if using their monitoring service. In this case, when the inside “friend” suddenly becomes your inside “foe”, the camera engaging may be helpful. However, from a legitimate secure action plan and logical standpoint though, why would a person allow for such a scenario? You wouldn’t. You arm (OFF to HOME) engaging the “smart” internal camera and external perimeter protection before turning in for the evening, thus no internal threats should be within your domain. In other words, who lives in your safe environment? Friend or Foe? Right?! Friends…so there is no need for the system to activate the camera at disarm the following morning.

Again, this is something which could be debated endlessly. On the surface, I still believe this should be a configurable option for the homeowner. I hope SimpliSafe takes a serious look at this and works towards providing an option acceptable to its customer base. Nothing is perfect. I get it, but this issue can be improved upon and resolved which meets everyone’s needs. As always, perform your due diligence when protecting oneself and your environment, especially home.

I’m now moving into the seventh month of system ownership with this issue (bug, defect, oversight, design flaw, etc) however or whatever you want to call it, and it still isn’t a priority for SimpliSafe to seriously tackle. I’ve spoken to many levels of expertise personnel within their organization and it’s described as “just the way it works”. Customer involvement is crucial and needed for changes to occur.

In closing, I appreciate everyone’s feedback of their experience with the indoor smart camera.

I encourage everyone experiencing this “Recording Activation” issue (during HOME to OFF”) with the inside smart camera to keep your voices heard! Hopefully, we can collectively cause an improved change, instead of receiving a recurring boilerplate answer.

Thank you.

All the best.

I observed this first hand while visiting my parents in Washington. They disarmed the cameras and turns everything off while we're inside the home. Throughout the evening we observed cameras coming on and recording us as we move from room to room. We made sure we had turned everything off but the cameras kept recording. I guarantee you, I will never have one of these systems in my home!

Off should mean Off!   Ongoing  recordings when the system is disarmed while the privacy shutter is closed, and motion sensor  turned off!!

What am I missing?

SimpliSafe, when will you correct this issue?   Please advise as I only have 44 days left of my 60 day customer return guarantee window.