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ChuckinCVille's profile

Thursday, August 15th, 2024 5:02 PM

Front Step Theft Not Recorded by Video Doorbell

A flag was stolen from the front of my house overnight.  To grab the flag, the thief would have had to stand directly in front of my SimpliSafe video doorbell.  Yet the doorbell did not record anything.  I do have a recording of the mail being delivered at 6:14 p.m. (and the flag is visible in that video).  But nothing of the theft.  I had the camera set on "medium" sensitivity for night vision, "people only," with no activity zone excluded.  Any thoughts on why this activity would not have been recorded?

Community Admin

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3.3K Messages

1 month ago

Hi @ChuckinCVille, 

I apologize to hear about this situation - if the flag is in the Video Doorbell's field of view this should have been captured. I've requested a callback from our escalated Support team on your behalf. A senior agent will reach out to you soon to help, so please keep an ear out for their call. 

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