EVERY.FREAKING.DAY! doorbell cam keeps disconnecting!

@toastie​ that is a side effect of People Only Detection, which is looking for tall objects moving around. At this point I'm afraid the best solution might just be to move the flag elsewhere, or point the camera away from it.

@toastie​ Did you adjust the actual coverage area (ie. motion sensitive zone) of the camera, to exclude the flag?

@davey_d​ sure..... we'll get right on that!  we'll move the 20' flag poll that is CEMENTED in the ground and was placed where we want it on our property!  and we'll move the doorbell from the.... FRONT DOOR.  

HOW STUPID CAN YOUR REPLIES BE!!!!!!!?????????????????

@toastie​ I understand you are frustrated, but I need to ask you to be respectful. We're all people here, trying to help.

@toastie​ A replacement is never a problem at all. We just always want to troubleshoot first, in case there's a non-equipment issue. We don't want to put you through the trouble of waiting for a replacement, installing it, and seeing the same issue pop up again.

But I did previously go one step further and requested a call from a senior specialist, who can access your account, go through advanced troubleshooting, and replace any components if necessary. On November 2nd, the agent left a voicemail, and on November 11th, they sent an email, but was not able to reach you.

I will request another contact. Please keep an ear out for that call.

@oshanla3​ If your Video Doorbell keeps disconnecting from its Wi-Fi connection, I would recommend using the Connection Check tool in the SimpliSafe mobile app. This will tell you if there are any connection issues between your Video Doorbell and network, and provide troubleshooting steps to take if there are. This Help Center article provides step-by-step instructions on how to run this test.

@Atlas​ If you could please let me know which troubleshooting steps you've taken that would be a great help so I don't recommend something you've already tried.

But if you haven't tried this already, I would run the Connection Check tool in the SimpliSafe mobile app. This will run a scan on the Video Doorbell's connection to your router and provide additional troubleshooting steps based off its results. You can learn more about using the Connection Check tool in this Help Center article.

Same issue as well. Tried everything. Works for a little bit then disconnects. All the other cameras work fine and one is way further away and never disconnects

@tylerdo What kind of wifi setup do you have?  My six cameras (doorbell pro, 2 outdoor cams on AC and 3 SA cameras all work fine on my Googe WIF mesh. All show "good connections" in the Android phone app. What is interesting is my experimenting for the past month with the positioning and # of points.  I had one router and 3 points. Took out one point and went from fair on 2 of them to good. Waited two weeks and took another point out. Now have on the router and one point and all is better than ever. Two story colonial, 2600 sq ft with one on the first floor and one on the 2nd.  

All of that said that, possibly, tweaking your wifi could help.

@tylerdo​ Captain11 provides great advice here, as adjusting your WiFi settings can help with the Video Doorbell's connection. What can also help here is creating a guest WiFi network locked at 2.4 GHz and connect only your SimpliSafe devices to it.

@careyannf​ SimpliSafe cameras need to be connected to a network that is configured as WPA2 or WPA2/3 Mixed Mode. Cox defaults their networks to WPA3, which could be the issue here.

I know that you already reached out to our Support team and they are sending you a new Video Doorbell Pro. When setting up this camera, I would recommend contacting Cox so they can temporarily switch the network from WPA3 to WPA2.

It will do the same thing 

I’m facing this exact problem where the video doorbell keeps disconnecting. They sent me a 2nd video doorbell and it is facing the same problem. High speed internet, no issues with any other device just that video doorbell doesn’t work. Extremely frustrated and disappointed