2 Messages
Doorbell not working/ defective?
Hello,
I read the instructions and the watched installation video. I followed them and when I power up doorbell breaker the unit does nothing, no light(s) at doorbell, it won't ring the doorbell, nothing.
I removed the doorbell from the bracket to check the wiring is was solid. I powered up the breaker and when I contacted a jumper across the two terminal screws the doorbell rings so the wiring is in good contact with the terminals. Any help/suggestions would be greatly appreciated.
Thank you,
emily_s
Community Admin
•
3.3K Messages
3 months ago
Hi @husseinpa,
The Video Doorbell Pro may have arrived with a dead battery that needs to charge before it can start up. I would recommend leaving the Video Doorbell on its mounting bracket (with the wires connected) for about 10 minutes. After the 10 minutes are up, check back in on the Video Doorbell to see if its responsive.
If the Video Doorbell does not light up, then it may be that the mounting bracket is screwed on too tight, causing it to bend. The mounting bracket needs to have proper contact with the gold pins on the back of the Video Doorbell in order to charge it, so in this case I would recommend slightly loosening the screws to ensure the bracket isn't bending.
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