Doorbell Installation Issue: Old Doorbell had 4 wires instead of 2

I am trying to install my Video Doorbell Pro, however have run into an issue in that the old doorbell at our new home has 4 wires (white, red, green & black) instead of 2. I have tried all of the possible combinations of these 4 wires and have yet to get any response from the doorbell. Has anyone encountered a similar situation and been able to install the doorbell?

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ktgerloff

1 Message

3 years ago

I am having the same issue— did you find a solution??

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davey_d

Community Admin

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5.7K Messages

@ktgerloff hi! The Video Doorbell Pro is unfortunately compatible only with analog/mechanical doorbells. Do you happen to have one that is digital?

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3 years ago

0

Jimbo

1 Message

Was this updated? I have digital.

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1 year ago

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emily_s

Community Admin

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3.4K Messages

@Jimbo The requirements for the Video Doorbell Pro have not changed. It does still need to be installed with an analog/mechanical doorbell.

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1 year ago

0

Andymydock

1 Message

1 year ago

Hi there

My old doorbell has 4 wires. Will this work with SimpliSafe doorbell ?

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emily_s

Community Admin

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3.4K Messages

@Andymydock Do you know if you have a digital doorbell or digital chime box? The Video Doorbell Pro is only compatible with wired doorbells that have a mechanical chime.

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1 year ago

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gtblount2

1 Message

23 days ago

I am having the same issue. Red, black, white, and green wires. Tried different configurations but not powering the doorbell at all. What is the solution for this?

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simplisafe_admin

Community Admin

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1.4K Messages

@gtblount2 Generally, mechanical chime boxes has Trans and Rear wires. We recommend looking at the chime box and see what color the Trans and Rear wires are, and use them to power on the Video Doorbell Pro.

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20 days ago

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scottlandkeefer

Doorbell Installation Issue: Old Doorbell had 4 wires instead of 2

ktgerloff

davey_d

Jimbo

emily_s

Andymydock

emily_s

gtblount2

simplisafe_admin

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scottlandkeefer

Doorbell Installation Issue: Old Doorbell had 4 wires instead of 2

ktgerloff

davey_d

Jimbo

emily_s

Andymydock

emily_s

gtblount2

simplisafe_admin

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

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