Doorbell humming

This was posted on another thread.

On October 25th, 2018 Captain11 says:
@ General_KAOS, I found that my install produced some noise on the audio and took the housing off to check my handiwork. I suspected, correctly, I had left the bare wire too long. Cut it back to 1/3 of an inch, just enough to wrap around the terminals and the noise went away. Other than that, the doorbell chime, camera etc were all good right out of the box. Again, zoom and lens quality awesome.

@fastbagger - is it constant or intermittent humming?  If it is intermittent, based on my experience, the original house door bell unit hums when the camera is active.  When the camera is inactive all is quiet.

I too am facing the same issue, the humming sound goes away when removing the doorbell from the backet. Did anyone got any resolution to this yet?

Same.  Door bell right next to bedroom, so it's really annoying.

@ hitarrin, mine hummed when in the app but couldn't hear anything when actually near it.  Trimming the bare wire to about 1/3 of an inch to wrap around the terminals took care of the humming while actively using the app.

tried all the options, snapped the wires to shorten the length, switched them etc. etc., nothing worked. Looks like only option left is to return it back and wait for the updated product. They said that chime connector should be released pretty soon though.

@nitin.its - not sure I am going to want/need the chime connector, but would you provide the Iink to this announcement?

hey Captain - any bets on what 1-2 weeks translates into in terms of SS user years?  What is the relationship to dog years?  Just kidding on the "bet" portion of this post, but not the alternate timing.

Having the same buzzing problem. Wires are not touching. Every time I pop on the SimpliSafe doorbell the humming sound comes back. Any solution?

Asked the support today about the above issue. They said that electronic doorbells are not supported =(( and that I can return the device...

I am having the same issues, humming at the chime unit when the doorbell is attached.

If this is not compatible with "electronic doorbells" what is it compatible with?  Can I replace the chime unit with something that is supported?

My comment was related to a couple of posts by nitin.its relaying SS support said a chime connector that would be released in 1-2 weeks.  I was being a smart ****** expecting that 1-2 weeks to turn into several months (at least).  SS' 2 weeks seems to be equate to about 10 months in SS user's time.

I just installed the video doorbell and also have the issue with a constant hum. Also when the doorbell button is pressed I get a ding but no dong. Checked wiring and nothing touching. Also wires are snipped short. Did anyone come up with a solution?

Called them yesterday.  They said they'd send me a free Doorbell Chime Connector as well.  I asked him for more information on what it actually does, and he said the paragraph they are told to read says it "fixes it", and that's all him or anyone there knew about it.
He also said there should be more information on the website, which I'm pretty sure doesn't exist.  We'll see what happens when it gets here Monday.

I went to an electronics store close to me and asked for a 10 ohm 1/2 watt resistor. They had some and gave me one for free! I placed this across connectors inside the chime where the 2 wires are connected. Issue fixed! no more hum and the doorbell now goes ding/dong (before it would only go ding and no dong). I have an analog doorbell. The issue, I think, is that the camera draws a lot more power than with just the doorbell button on. This seems to make the chime think the button is partially pressed. The resistor fixes this somehow. (I'm not an electrician so just my high level take away)

I tried to call Simplisafe earlier and told them my doorbell chime was humming and I needed their doorbell chime connector. The guy put me on hold and after 10 minutes of waiting, I hung up and headed to the electronics store.