6 Messages
Doorbell Camera No Video issue still not fixed
It should have become painfully obvious by now that the door camera has a WiFi issue. As I can see from the posts here, I am not the only one who gets the dreaded No Video message despite flawless connectivity tests (-41dbm / 6.5 Mbps in my case).
It happens in about 10% of recordings, with no apparent rhyme or reason.
Or I will attempt to watch a live feed and repeatedly get a “camera disconnected” message. Then suddenly it connects and the connection test is flawless again.
This has been going on since the door camera was introduced. No apparent attempt to fix this, but the monthly rate is going up again.
I am losing faith in this company to provide reliable security
dlpsr
1.2K Messages
21 hours ago
@Phoebus I can only agree. 19+- months in.
However even with weak wifi antennas that I suspect these doorbells have and the fact that one of mine is sunk back into a recessed doorway and surrounded by brick, with a steel door nearby.
All unhelpful, but as you say, I also have good Dbm and enough upload Mbs.
What helped some, I still get occasionally black or unfinished videos. Not as bad as they were with the first two doorbells though.
I was told the two replacements have Simplisafe modified antennas. Same look, doorbells Pro. I can't verify nor prove nor disprove.
They seem to, better live views mostly...
Less bad video's.
Still a couple here and there. My WiFi is Mesh, perhaps they actually switch access points now, I don't know.
One or a both new ones will occasionally get the orange Haze between day and night artificial light. Switch resolution back and forth fixes it, until it happens again.
These news one do blink disconnected and then go right back to connected off and on. Don't know why. Firmware is 2.6.2.171. standard I think.
However, even though I wasn't believed, they downgraded from .176 when received and setup. Don't know why, not the first firmware that downgraded here.
These doorbells released around 2017ish+-. Fairly old technology.
If it holds true, they should start swapping them out and mod them all.
At least now they're both a bit more useful than the old Pros. But not perfect. No wifi cams, doorbells or battery powered ever again for me.
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