3 Messages
Doorbell Camera Issues
Doorbell Camera help!
We live in a high crime area
We have our doorbell camera set to On.
Motion Events On
Motion Notifications On
Daytime Sensitivity Low
Night Sensitivity Medium
People Only
Plus we have the street in front of our house blacked out of Event Notfictations in the Activity Zone.
We ONLY want to be alerted when someone is on our porch- yet instead we receive 30- 50 alerts per day for everything else- cars, wind, who knows what else.
Next steps?
captain11
Captain
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6.1K Messages
7 months ago
@krhine6 Try the following:
Go to the zone section and block out all perimeter zones: top, bottom, and sides. Save. See how it goes; if still too many notifications, start to block out the street with more zones. Save, and wait to see the results. Still an issue? Call support and troubleshoot.
Please, if you get a chance, post your outcome here. Thanks!
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emily_s
Community Admin
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3.3K Messages
7 months ago
Hi @krhine6,
It sounds like the Video Doorbell isn't adhering to the Activity Zones you set up. I would recommend performing a reset on the doorbell to refresh its firmware.
This can be done by pressing and holding the button on the back of the doorbell for 30 seconds. Once you release it, you will be prompted to set the doorbell back up in the SimpliSafe mobile app.
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krhine6
3 Messages
7 months ago
Thanks- it's been reset. I've contacted customer service multiple times with zero help which is why I'm here hoping someone can assist!
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