Door Bell videos not recording

Is there an update to this as I am experiencing the same issue

@jcnorkus​ As Davey mentioned, if your Video Doorbell fails to record motion, we would need to look at two pieces - the device's connection to your Wi-Fi network and its physical setup. 

To troubleshoot the strength of the Video Doorbell's Wi-Fi connection, I would recommend using our in-app Connection Check tool. This will run a scan on your camera and provide troubleshooting steps to improve the camera's connection based on your results. This guide in our Help Center will take you through the steps of using the Connection Check tool and provide additional details regarding what your results mean.

And regarding the physical setup of the device, the Video Doorbell's motion sensor is the most sensitive to lateral motion. So setting it up where subjects move across its field of view instead of coming at it straight on will help with its motion detection. We offer a horizontal bracket for this exact purpose. If you contact our Support team, they can send you a doorbell angle kit free of charge!

@CassieCC​ No joy fixing this :-( Despite the next WiFi access point being only 10 feet away, I still get the "No video" error. Connection check shows -41dbm signal strength and a 6.77 Mbps upload speed (which is still ridiculous as all other devices on the network get 45+ Mbps upload speed.

I am by now pretty convinced that this has absolutely NOTHING to do with my local network. It's either the WiFi implementation in the camera or the servers at Simplisafe not being reachable. 

I’ve come to the same conclusion that it’s not an issue with my wifi connection. The test consistently shows -33 dBm and 8.54 Mbps upload speed. 
I did come across something interesting last night though and sent it in for a specialist to analyze. When I play a video from the Timeline page, I get the “no video” message. And when the same video is played on the motion detection screen, it freezes frame after about one second of playback. But I discovered that if I let the video continue playing and hit the 10 second quick rewind button, the video plays all the way through without issue. This led me to believe it’s the app having trouble transforming the data at some point along the way so it terminates playback altogether - leading to the “no video” message. I’m not an expert so I don’t know all the specific terms but hopefully someone on the tech team can figure out what I was trying to explain in my email to them. Hopefully it’s something that can be fixed without affecting the doorbell camera manufacturing. Otherwise I doubt we will ever see a resolution. 

Oh that’s very interesting! I’ve been thinking it was an issue within the app but I don’t have any outdoor cameras other than the doorbell so I haven’t been able to make the comparison. I’m assuming your other camera is a SimpliSafe camera as well, correct? And you haven’t had any issues playing back recorded motions?

@thomaszenter96 A No Video error message generally means that the camera is having a hard time maintaining its connection. If you haven't already, we recommend checking out this guide in our Help Center to go through the common troubleshooting steps to get to the bottom of this.