‎Does the Outdoor Camera battery charge if it also plugged into the power cord? | SimpliSafe Support Home
 
chrismcd's profile

Thursday, June 22nd, 2023 5:17 PM

Does the Outdoor Camera battery charge if it also plugged into the power cord?

If the outdoor camera is installed using the optional plug-in power, does that mean that the included battery will continue to stay charged and recharge as needed via the plug-in power, or will it drain over time and have to be removed, and recharged via a USB cable?

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1 year ago

Hi @chrismcd, 

The Outdoor Camera Power Cable will keep your Outdoor Camera's battery fully charged at all times! With it, you will not need to remove the battery from your camera and charge it with the USB cable.

1 Message

I've bought 2 cables. Neither one will charge the outdoor camera. Strange that simplisafe offers a wired doorbell but wireless cameras. 

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@jhard141​ Do you see any indication in the SimpliSafe mobile app that the Outdoor Camera is charging? In the Cameras page, you should see a green lightning bolt next to the battery to indicate that it's getting a charge.

If you do not see that indication in the app, I would first check to make sure that the power cord is plugged into the Outdoor Camera all the way. We recommend using both thumbs, if possible, to press the power cable in, making sure that it is flush with the camera. 

But if it is plugged in all the way, I would confirm that the outlet you are using is working properly. It can help to plug something like a phone charger into the outlet to see if it will charge your phone or not.

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1 year ago

I was wondering the same thing.  What is the plug in power referenced in the question?  Sounds like it is something that has to travel from the camera to an electrical outlet am I correct?  The camera did not come with this type cable.  
All in all it sounds like either way this limits you on where you can place the camera.  My first camera came with the solar panel.  Way better w/out limitation on where one can place the camera.
Thank you for the help !

Community Admin

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5.7K Messages

@jlenoir​ that would be the 25ft Power Adapter accessory, sold separately here.

It does connect the Outdoor Camera to mains power. While it is limited in range (25ft, and you'd have to figure out where to route the cable), it has the advantage of keeping the camera powered at all times, even on cloudy days and at night.

10 months ago

Does the power cord keep my camera battery charged all the time if no power is on during hurricane and storms or does it have to be plugged in with power all the time

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@katunderwood18​ The Outdoor Camera's Power Cable does need to be plugged into power to charge the Outdoor Camera's battery.

If you're looking for an option that does not require a constant power source, we also offer a Solar Panel that keeps the Outdoor Camera charged, just as long as it receives 3 hours of direct sunlight a day.

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5 months ago

Is recharge cord for outdoor camera available?

Community Admin

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@barbkelley2​ The Outdoor Camera's 25ft power cable is available for purchase here on our website

If you are looking for the USB power cable that comes with the Outdoor Camera, please contact our Support team and they can help you with that!

1K Messages

3 months ago

I have 2 outdoor cameras on the power cord and 2 on the solar panels and let me say it's a beautiful thing to never have to get up and change batteries, highly recommend either option.

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