6 Messages
Disposition of recordings on close of account
I contacted support but have heard nothing back in two days, so figured I'd check here. We have sold our house, and are leaving the SimpliSafe system with the new owners. I understand that all I need to do is close our account, then the new owner can register a new account from the serial number of the Simplisafe base station. That's all well and good. I also understand that I can delete recordings one at a time. However, while the Open House was going on, hundreds of videos were recorded.
I have two questions:
1) When I delete my account, will that disassociate the recordings from the Simplisafe? If they're tied to the base station serial number, that could be a problem.
2) If they are not disassociated, is there a way to delete ALL of the recordings in one fell swoop?
thanks!
I have two questions:
1) When I delete my account, will that disassociate the recordings from the Simplisafe? If they're tied to the base station serial number, that could be a problem.
2) If they are not disassociated, is there a way to delete ALL of the recordings in one fell swoop?
thanks!
worthing
725 Messages
3 years ago
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davey_d
Community Admin
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5.7K Messages
3 years ago
To start off, I want to clarify that currently there is no way to manually delete videos. But yes, they are removed after 30 days automatically.
As for when you're passing your system on to a new user - they'll be creating a totally brand new account that isn't connected with yours. Video footage is bound to your service account, so once that's properly Canceled, all the videos will be removed all at once, and no one can access them anymore.
- Johnny M.
SimpliSafe Home Security
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worthing
725 Messages
3 years ago
From https://support.simplisafe.com/hc/en-us/articles/360052613931-Can-I-delete-recordings-from-my-timeline-
Can you please clarify your answer in light of this support article?
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worthing
725 Messages
3 years ago
In your instance, this may be true. That doesn't make it true for everyone so I think it's important that SimpliSafe tell us, in detail, exactly what data they keep, for how long, etc. as well as clarify what exactly happens when we "manually delete" videos.
To your (very well explained!) point, is the data gone, or is a pointer in a system to the data gone but other pointers remain in other systems? I'd love to see the details for people who are particularly privacy minded written out in a support document.
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davey_d
Community Admin
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5.7K Messages
3 years ago
You got me there. I missed the update that the feature was already available, though I did know it had been close to release earlier this year. So yes, you can indeed delete videos from your timeline, and they are immediately no longer accessible.
There is, however, no way to mass-delete. But again, those videos are tied to your account (i.e. locked under your username and password), and subsequent users of the system and/or your cameras would have zero access to them.
- Johnny M.
SimpliSafe Home Security
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