‎Defective battery on newly purchased outdoor camera, no response from company | SimpliSafe Support Home
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rbaugh1966

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Sunday, November 26th, 2023 2:19 AM

Defective battery on newly purchased outdoor camera, no response from company

Outdoor camera battery malfunctioning or defective.  Emailed customer service with no resolution or response.  Installed system in August this year and battery never held a charge.  Wrote company straight away to send a new battery, system is still under warranty.  No response other than tips on camera placement.  Camera does me no good if it doesn't charge/work.  Please respond. 

Post

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Updated 

10 months ago

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Official Solution

davey_d

Community Admin

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5.7K Messages

10 months ago

Hi @rbaugh1966,

So sorry to hear that you've ben having trouble. There's a couple of things I would suggest:

  • First, make sure that the power brick/charger that you're using can supply 5v and 1.5a
  • You may also want to try a different charger, and/or cable as well
  • Of course, make sure that the USB cable is plugged into both ends securely
  • If the battery is charging, you should see the blinking lights - three solid lights mean it's fully charged
  • You may need to keep the battery charging overnight to make sure it's full

If the battery fails to light up at all, or if it seems to be unable to fully charge no matter what, our Support team can definitely get you a replacement. You can reach them via phone or live chat, more info here.

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lance843

1K Messages

10 months ago

Of you are on Facebook I found if you message them on messenger they are quick at following up and taking care of things. You can call them as well and they are awesome. 

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