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dkcslc60's profile

Thursday, August 8th, 2024 7:59 PM

Changed batteries in my outdoor cameras, now neither camera will connect. Ideas?

Changed batteries in my outdoor cameras, now neither camera will connect.  Ideas?

Community Admin

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3.3K Messages

1 month ago

Hello @dkcslc60, 

If you haven't tried this already, I would recommend resetting your Outdoor Cameras as a first step.

To do this, firmly press and hold the setup button on the back of the camera for 30 seconds, or until the camera chimes. When you release the button, the camera should reboot and begin to flash white, prompting you to set it up in the SimpliSafe mobile app again.

2 Messages

I finally did a re-install of the cameras to get things back on line.  Seems ridiculous that a simple switch out of a battery requires this process.  Never had this problem with Ring cameras.  Ugh.

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