1 Message
Camera Won't Scan QR Code
Cannot do QR code at all!!! Non of the ideas worked , have to charge doorbell to try again another hour of wasted time!!!
1 Message
Cannot do QR code at all!!! Non of the ideas worked , have to charge doorbell to try again another hour of wasted time!!!
Official Solution
emily_s
Community Admin
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3.4K Messages
1 year ago
Hi @cortez131,
As mentioned by Captain11, slowly moving your phone and camera together and apart can help. I would also make sure that your phone's brightness is all the way up and that the whole QR code is on your screen. You'll know that the QR code is shown in its entirety when all three concentric squares are visible on the bottom left and top two corners.
We also list out all of the potential troubleshooting steps to take when your QR code won't scan in this Help Center article.
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captain11
Captain
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6.2K Messages
1 year ago
@cortez131 First, on your doorbell pro, does it have a separate transformer? Is your chime analog? (Won't work with a digital chime) Is it wired, not wireless? (Must be wired.)
If all of that checks out, bring up the app with the QR code, hold infront of the doorbell about an inch away and move slowly away from it to about 6 inchces and then slowly back to the lens. If it registers, wait as the firmware will most likely update and will take awhile. If it doesn't work, call support for assistance.
Please post your outcome here if you get a chance.
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agl52
3 Messages
10 months ago
I tried everything and the QR code would not scan! 3 video doorbells later and multiple hours of holding the QR code at different sizes, lighting etc and the phone tech finally asked tif there was a “;” character in my WiFi password. Taking out the semicolon from the WiFi password did the trick!!! Who knew!!! Just had to reset the password on the base station and other devices too…
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