11 Messages
Camera shows off line but works (kind of)
Have a camera in the front yard over the left side of the garage. It’s pretty far from the home WiFi router so I installed a range extender and attached the camera to that hoping that would help. When connected to the range extended running a speed test on my phone it pulls 12ms, 625 down, 76 up. So signal is not a problem.
Camera behavior: Senses and records front yard activity. Alerts on motion. Shows off line in app and will not respond to live view requests claiming the camera is off line.
Churchill7
11 Messages
3 months ago
Interesting new observation. When it detects motion the camera shows on line in the app. As soon as the video is available it goes back to offline
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dlpsr
1.2K Messages
3 months ago
Try the SS connection checker or Net Analyzer (Android). In SS connection checker, theres a details tab after the check, below the blue bars, that shows approximate signal strength in Dbm. Speed matter, walls matter, and Dbm signal strength matters most. If thats strong, say -50Dbm, then something else is going on.
And distance from base station matter for outdoor cams as well. Need a signal from base to wake outdoor cams.
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Churchill7
11 Messages
3 months ago
Ok, this is weird. I connected a solar panel to the camera to keep the battery up since I can’t see the battery health and now it’s connected with a good signal. I removed it and it disconnect. Put it back and it’s connected. That I don’t completely understand that.
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emily_s
Community Admin
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3.3K Messages
3 months ago
@Churchill7 Just so I have this right, your Outdoor Camera shows an Offline error message despite being able to detect and record motion just fine? And when the Solar Panel is plugged in the error message goes away?
That is certainly something we would want to look into! I've forwarded your case details to our engineering team to investigate further.
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