3 Messages
Camera not recognizing WiFi password
I’m on my third doorbell camera. I go through all the steps for installing. The app has my network name autofilled. I add my PW carefully. With now three new cameras, it keeps coming back that my PW is incorrect. I’ve double checked my WiFi PW, I’ve checked the PW with the base station. I carefully enter and check and double check. The last oddity is everything thing else on the SimpliSafe system works fine. Also, it doesn’t matter if I’m one foot from the router or at the door. I’m on a 2.4 network too. Any suggestions would be great. Thanks
emily_s
Community Admin
•
3.3K Messages
9 months ago
@medicsawyer Does your Wi-Fi network's password happen to have a semicolon and/or backslash in it? Our engineers are working on resolving a rare issue where the Video Doorbell Pro cannot connect to Wi-Fi networks with either of those characters are in the password. If you do have a semicolon or backslash in yours, I would recommend adjusting the password to remove those characters.
(edited)
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datainmotion
1 Message
7 months ago
Exact same problem here
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MaggieDavis
3 Messages
5 months ago
I am having the same situation with an interior camera. Everything’s been restarted, password is pretty simple and short, keeps saying I have the wrong password. This one camera is the only part of the system with an issue. I was able to get it to connect to the Wi-Fi extender (which uses the exact same password) rather than the main wifi but the signal because of locations is weak and not how it should be for this. Is there a better fix for this issue coming? This camera previously worked fine on this same main Wi-Fi with the same password and just stopped.
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murph67
2 Messages
5 months ago
I have the same problem with a black indoor camera. I had to factory-reset my wi-fi router, and now the camera will not connect. I created a secondary 2.4ghz network with a completely different SSID and password--no joy. The password is short and simple. The rest of the Simplisafe system works.
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jwenzinger
3 Messages
4 months ago
After a power outage, I tried everything suggested all over the internet many, many, many times to get my Simplisafe indoor camera back online (doesn't use a base station, just internet). I finally removed it from the app and reset it, only to be told that the Wi-Fi password is incorrect when clearly it is not. I repeat, I tried an enormous amount of troubleshooting, all to no avail. I have other cameras from two other brands that connected back immediately when the power was restored (and they recognize the Wi-Fi password that SimpliSafe rejects).
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arpadilla1324
1 Message
3 months ago
I am having the same issue. I have 5 indoor cameras all connected to the same WiFi for some reason one of them went offline and won’t reconnect. The camera itself says the wifi password is incorrect. Not sure why. I had the same issue with doorbell and gave up and purchased the new Ring doorbell instead. I just need this to connect. Not sure why these SimpliSafe products are so difficult.
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