@sbrockman60 The individual who gave you the Outdoor Camera will need to remove the camera from their system first. They can do this in the SimpliSafe® mobile app by going to My System > Camera Settings > select [the Outdoor Camera] > scroll to the bottom of the screen > X Remove Device.
After they have removed the camera from their system, you can add it to yours. For more information on installing the Outdoor Camera, check out our Outdoor Camera Installation Guide!
Official Solution
simplisafe_admin
Community Admin
•
1.6K Messages
24 days ago
@sbrockman60 The individual who gave you the Outdoor Camera will need to remove the camera from their system first. They can do this in the SimpliSafe® mobile app by going to My System > Camera Settings > select [the Outdoor Camera] > scroll to the bottom of the screen > X Remove Device.
After they have removed the camera from their system, you can add it to yours. For more information on installing the Outdoor Camera, check out our Outdoor Camera Installation Guide!
1
0